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Mid LevelFull-timeC#GitGo
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Application Engineer to join our RUN department at Ivalua. This role involves managing customer relationships for the maintenance of applications in operational and technical terms, handling enhancements, upgrades, and application performance tuning. You will be trained and certified on our Buyer application, a SaaS Source-to-Pay software package.
Key Responsibilities
- →Manage customer relations on the application
- →Serve as a dedicated contact for the customer administrator of the Ivalua solution on 1 to 5 accounts
- →Ensure customer satisfaction by providing attention and technical expertise
- →Conduct weekly and monthly meetings with customers and integrator partners
- →Follow-up, qualify, and prioritize customer requests
- →Troubleshoot code and SQL issues
- →Stay updated with trends in new syntax, query optimization
- →Analyze needs, deviations, and customer processes
- →Parameterize the solution and reduce specific code
- →Prepare and execute upgrades, including generic and specific code, parameters, and tests
- →Provide customer support and follow-up on associated anomalies
- →Train in new and advanced products and support partners and customers
- →Provide feedback to R&D on customer needs and projects
- →Participate in customer specification and configuration workshops.
Requirements
- ✓Minimum 4 years of experience on L3/L4 Software Product Technical Support Process
- ✓Experience as a developer in object-oriented language (ideally C#)
- ✓Mastery of SQL (writing and optimizing queries)
- ✓Experience in technical support and customer management
- ✓Preferred University degree in BE/BTech or Masters degree in Computer Engineering, Computer science, or a closely related field
- ✓Procurement domain knowledge is an added advantage
- ✓Excellent written and verbal communication skills and experience in a multicultural environment
- ✓Strong autonomy and good management of priorities
- ✓Desire to develop customer relationship management skills.
