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Sr. Executive / Executive - Reservations & Ticketing (Customer Experience) at Ixigo
IxigoGurugram, in·14h ago
SeniorFull-time
Salary Range
$13,260 - $17,940 /year
This salary is estimated based on similar roles. The actual salary may vary.
The Senior Executive – GDS role is critical for maintaining business-as-usual (BAU) operations and ensuring the timely, accurate, and compliant execution of GDS-related activities. The role involves handling BAU cases using Amadeus and Galileo, managing complex ticketing scenarios, and supporting seamless travel operations with a strong focus on accuracy, compliance and zero escalations.
Roles & Responsibilities -:
• Manage end-to-end GDS operations using Amadeus and Galileo.
• Perform flight bookings, modifications, cancellations, and schedule change handling
• Handle ticket issuance, reissuance, and refunds accurately as per airline fare rules
• Manage ancillary services (EMD issuance, reissuance, and refunds)
• Handle complex fare calculations, penalties and proration logic
• Ensure compliance with airline policies, GDS rules, and audit requirements.
• Coordinate with airlines, partners, and internal stakeholders for case resolution
• Handle customer escalations and provide timely resolutions
• Support reporting, documentation, and SOP adherence
• Handle customer interactions via calls and emails as applicable, in line with defined SOPs 
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About Ixigo
Ixigo is a leading digital travel platform that simplifies the process of planning and booking travel experiences. Headquartered in India, the company has emerged as a prominent player in the online travel industry, leveraging technology to provide seamless solutions for travelers. Founded with the vision of making travel more accessible and efficient, Ixigo has grown to serve millions of users across the region, offering a comprehensive suite of services that cater to both leisure and business travelers. The platform is known for its user-friendly interface and innovative approach to travel technology, making it a trusted name in the industry. Ixigo’s main products and services include flight searches, hotel bookings, and bus reservations, all integrated into a single, easy-to-navigate platform. The company’s key features include real-time flight tracking, price comparison tools, and personalized recommendations, which help users make informed decisions. Additionally, Ixigo offers a mobile app that provides on-the-go access to travel information and bookings. The platform primarily targets budget-conscious travelers, students, and professionals who seek convenience and affordability in their travel arrangements. Its focus on transparency and customer satisfaction has made it a preferred choice for millions of users. Notable achievements for Ixigo include its rapid expansion into new markets and its recognition as one of the fastest-growing travel tech companies in India. The platform’s unique value proposition lies in its ability to combine extensive travel data with intuitive technology, offering users a seamless and hassle-free experience. By continuously innovating and adapting to the evolving needs of travelers, Ixigo has solidified its position as a leader in the digital travel space, setting benchmarks for efficiency and customer-centricity in the industry.
