Account Manager (B2B Segment - Global Accounts without KAM coverage) at Jetbrains

Jetbrains

Amsterdam, Netherlands; Berlin, Germany; Munich, Germany; Prague, Czech Republic·1w ago

ManagerFull-timeAI

Salary Range

$80,920 - $109,480 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a proactive and relationship-oriented Account Manager to support the largest and most diverse B2B segment at JetBrains. This role covers all global customers who do not have a dedicated Key Account Manager, ranging from fast-growing startups to large international organizations.

Key Responsibilities

→Grow a global portfolio by managing all B2B customers in your segment without assigned KAM coverage.
→Work with companies of all sizes—startups, scale-ups, and global corporations.
→Develop strong relationships with technical and business stakeholders.
→Identify and drive upsell, cross-sell, and multi-product expansion opportunities.
→Drive new and recurring revenue by converting trials, expanding usage, and positioning higher-value editions.
→Secure renewals on time and prevent churn through consistent, proactive engagement.
→Expand adoption and prevent churn by monitoring product usage, renewal cycles, and customer behavior.
→Run full-funnel sales motions by working with inbound leads, trials, demos, evaluations, and outbound opportunities.
→Collaborate cross-functionally with Customer Success Engineering, Business Development, Product, Marketing, Sales Excellence, and KAM teams.
→Ensure operational excellence by maintaining a clean, accurate CRM pipeline and using segmentation and playbooks to scale outreach.

Requirements

✓Roughly 2–4 years of experience in Account Management, Customer Success, or Sales (ideally in SaaS or developer tools).
✓Strong relationship-building skills and the ability to manage a high-volume portfolio.
✓Proven success in upsell, cross-sell, renewal, or expansion motions.
✓An analytical approach to pipeline management and account prioritization.
✓Confidence working with technical audiences and motivation to learn JetBrains products deeply.
✓Experience with CRM systems (Salesforce preferred) and modern sales tooling.
✓Fluent English (C1/C2) as well as either German or Arabic languages (C1/C2) are required.