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Support Engineer (IDE Services) at Jetbrains
JetbrainsBelgrade, Serbia; Berlin, Germany; Limassol, Cyprus; Munich, Germany; Paphos, Cyprus; Prague, Czech Republic; Remote, Germany; Warsaw, Poland; Yerevan, Armenia·2d ago
Mid LevelFull-timeAWSAzureDockerAI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an experienced Support Engineer to join our team at JetBrains IDE Services. This role involves assisting users of our B2B products to deliver a better development experience across organizations.
Key Responsibilities
- →Carry out deep investigations into users' issues to provide bug localization for our developers.
- →Provide technical support via email, internal Slack channels, and other channels.
- →Work with the bug tracker, processing new and old requests.
- →Reproduce users' issues and create bug reports for them.
- →Contribute to product development based on the customers' common problems and needs.
Requirements
- ✓Experience in the field of software engineering.
- ✓Understanding of the software development process and continuous integration practice in particular.
- ✓Essential system administration experience, including containerized applications and network protocols
- ✓Familiarity with Windows, macOS, and Linux.
- ✓Excellent written English.
- ✓Good communication skills.
- ✓The ability and drive to 'get things done'.
- ✓A thirst for learning and mastering new technologies.
