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ManagerFull-timeRust
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Account Manager (TAM) to join our team and support our enterprise customers. This role focuses on managing enterprise support engagements and professional services projects to ensure customers receive high-quality technical guidance.
Key Responsibilities
- →Partner closely with Account Executives, Customer Success Engineers, and Support Engineers to ensure customers receive timely and effective technical support.
- →Manage the full lifecycle of enterprise support and professional services engagements, including project planning, setting expectations, tracking milestones, and ensuring on-time delivery.
- →Act as the primary technical point of contact for assigned customers, handling escalations and coordinating internally to resolve issues within agreed service levels.
- →Build trusted relationships with key stakeholders by understanding their technical environments, business goals, and long-term strategy.
- →Lead regular account reviews to assess service performance, share insights, discuss upcoming initiatives, and recommend best practices.
- →Oversee custom development and implementation projects, ensuring technical requirements, quality standards, and timelines are met.
- →Identify and mitigate project risks, proactively addressing potential challenges and managing high-priority escalations when needed.
- →Track and communicate project status, support metrics, and overall account health to both customers and internal stakeholders.
- →Contribute to continuous improvement efforts by sharing customer feedback and identifying opportunities to enhance our enterprise support offerings.
Requirements
- ✓5+ years of experience in technical account management, solution architecture, project management, or a similar customer-facing technical role, preferably in an enterprise software environment.
- ✓A strong technical background with solid understanding of software development lifecycles and modern development practices.
- ✓Experience troubleshooting complex technical issues and coordinating cross-functional teams to drive resolution.
- ✓Proven ability to manage multiple projects simultaneously, including planning, prioritization, resource coordination, and risk management.
- ✓Strong organizational skills and the ability to navigate ambiguity in a fast-paced environment.
- ✓A customer-focused mindset and a commitment to building long-term partnerships.
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