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Entry LevelFull-timeAPI
Salary Range
$25,500 - $34,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a Customer Success contractor to join our team as we expand our customer base. This role involves managing customer requests, providing support, and facilitating onboarding calls.
Key Responsibilities
- →Triage and respond to customer tickets via email and Zoom
- →Diagnose root causes which includes things like API docs, conditional-logic workflows and Liquid templates
- →Identify complex issues and escalate to our technical support teams as appropriate
- →Advise on strategy and best practices
- →Facilitate topic-focused onboarding calls and one-off support sessions as needed
Requirements
- ✓2 years in Customer Success or Technical Account Management
- ✓Comfortable communicating with customers via email and video calls
- ✓Comfortable reading API docs, building logic flows, and support integrations by troubleshooting root causes
- ✓Familiarity with marketing automation platforms
