Support Specialist II - Menlo Park at JobsForHumanity

JobsForHumanity

Menlo Park, CALIFORNIA, us·1w ago

Entry LevelFull-time

Salary Range

$25,500 - $34,500 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

The Technical Support Specialist role is a 12-month residency at a leading global tech company, designed to provide hands-on experience and practical skills in technical support. The primary responsibility is to assist users with troubleshooting and resolving computer system issues, gaining exposure to a wide range of technical challenges varying in complexity.

Key Responsibilities

→Address user inquiries related to the operation of computer software or hardware, resolving problems typically of lower complexity.
→Conduct remote installation of software and perform hardware testing as needed.
→Execute commands and monitor system functioning to ensure correct operations and identify errors.
→Maintain records of daily data communication transactions, detailing problems, remedial actions taken, and installation activities.
→Utilize technical manuals, engage with users, or employ computer diagnostics to investigate and resolve issues or provide technical assistance and support.
→Troubleshooting hands-on experience

Requirements

✓Minimum 12 months to 2 years maximum of IT operations experience working with MAC OS and an enterprise ticketing system
✓Candidate without demonstrated MAC OS experience will not be contacted.
✓Strong verbal and written communication skills, effective problem-solving abilities, and excellent customer service and interpersonal skills
✓Mobile Device Support
✓MDM Knowledge
✓Office 365 / Google Workplace
✓Multi-factor authentication
✓Willing to travel locally between offices