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ManagerFull-timeRustGit
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Juniper Square is seeking a Growth Customer Success Manager to help customers achieve meaningful outcomes through our products and services. This role involves managing a portfolio of small and mid-sized business clients, building trust-based relationships, and driving product adoption and retention.
Key Responsibilities
- →Manage a portfolio of 220+ client accounts, leading them through the customer journey following onboarding
- →Own the success and health of assigned clients by developing strategies to increase customer value and optimize retention
- →Build strong, trust-based relationships while leveraging digital and scaled engagement to drive product adoption and customer satisfaction
- →Proactively monitor customer health and usage trends to identify risks and opportunities for growth
- →Support renewal conversations and mid-contract escalations, while collaborating cross-functionally to identify and drive expansion opportunities
- →Act as the voice of the customer internally, advocating for customer needs and influencing product and process improvements
- →Develop advanced knowledge of the customer, product, and industry
Requirements
- ✓3 years of professional experience with at least 2 years in a customer success or account management role, preferably in a SaaS environment
- ✓Strong written and verbal communication skills
- ✓Experience interacting with a high volume of customers, with demonstrated skills in time management and prioritization
- ✓Ability to analyze customer data and performance metrics to derive actionable insights
- ✓Experience using data and technology to drive customer enablement, with preferred experience in Salesforce, Outreach, and Looker
- ✓Demonstrated experience learning advanced knowledge on technical subject matters
- ✓Passion for contributing to the customer's success with a product or service
- ✓Motivated by change and comfort with an evolving work environment
- ✓Bachelor's degree or equivalent years of professional experience
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