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Mid LevelFull-timeAWS
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
Key Responsibilities
- →Manage inbound inquiries from small business customers via phone, email, and chat
- →Interface with customers at all levels of management, including senior executives, to address inquiries and troubleshoot issues related to the Justworks platform
- →Work through creative solutions to answer customer questions, provide guidance, troubleshoot and resolve issues
- →Manage queue of open issues to deliver timely and effective solutions
- →Appropriately utilize available resources to resolve customer issues
- →Help with customer retention and contribute recommendations for improving our product and processes
- →Display a high level of professionalism and compassion when working with each customer on sensitive matters
Requirements
- ✓5 years minimum professional experience in customer service, preferably in B2B SaaS or contact center environments
- ✓1 year minimum experience in payroll, benefits, and/or HR administration
- ✓A passion for delighting customers and helping people
- ✓Comfort handling challenging situations over the phone and speaking with all levels of management
- ✓Strong written and verbal communication skills with acute attention to detail
- ✓Aptitude for learning new products and explaining complex topics in simple terms
- ✓Ability to come up with creative solutions to any problem and organize and prioritize workload
- ✓Proven self-starter, taking ownership and accountability over your work
- ✓Spanish language capability, or other second language at business conversation level, a plus
Benefits
- ★Competitive salary and benefits
- ★Wellness program offerings
- ★Company retreats
- ★Opportunity to interact with and learn from leaders in the startup community
