Operations Analyst at Justworks

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are Justworks is seeking an Operations Analyst to help transform how Operations works using data, AI, and automation. In this role, you’ll work side-by-side with Operations teams to identify and implement process improvements and automations that drive real impact and scale new ways of working, using available AI and automation tools. You’ll be hands-on with data, processes, and tools to identify opportunities and transform workflows that improve day-to-day operations, support our strategy, and improve the customer experience. You’re curious, move quickly, dive into the details, and follow problems through to resolution. You’re comfortable with data and focused on turning insights into action. You’re motivated by building better systems and seeing your work improve how teams operate and how customers are supported. Your Success Profile What You Will Work On • Operational Reporting & Insights: Define, build, and maintain queries and dashboards to track key performance indicators (KPIs) and proactively translate data into actionable insights for process improvement and strategic decision-making. • Workflow Analysis & Improvement: Partner with team members to analyze existing workflows, identify inefficiencies, and propose improvements. • Build Automation & Increase Efficiency: Develop automations using available no/low-code and AI tools (e.g., Zapier, Claude) to reduce manual effort and streamline workflows. • Support Team Capability: Support team data and AI literacy by sharing best practices, tools, and learnings from analyses and automation work. • Perform other related responsibilities as needed based on department and/or organizational needs. How You Will Do Your Work As an Operations Analyst, how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following: • Customer-centricity - Keeps the customer experience front and center, while using good judgment to balance it with what’s right for the business. • Ownership & Accountability - Takes initiative & ownership over outcomes. Collaborates well with others to solve problems. • Data-driven - Uses data to iterate and improve. Incorporates data effectively into reporting, storytelling, & management activities. • Execution Excellence - Gets things done with precision, looks to continuously improve processes or ways of working, & ensures work is repeatable and documented. • Innovation Mindset - Proactively develops new solutions; self-solves with creativity; leverages emerging tools and technology. In addition, all Justworkers focus on aligning their behaviors to our core values, known as COGIS. It stands for: • Camaraderie - Day-to-day, you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others. • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others. • Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude. • Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.” Qualifications • 3+ years of professional experience in operations, business operations, or related roles. • An effective communicator, having worked with both business and technical stakeholders. • An organized individual who demonstrates strong attention to detail & process-oriented mindset; process improvement experience preferred. • A self-starter with a bias for action and proven ability to deliver results. • Experience with SQL and AI tools: • SQL: Selecting, aggregation, filtering, and joins • AI: Prompting, troubleshooting, and applying AI tools to improve workflows. Agents a huge plus. • Hands-on experience with specific tools a plus: JIRA, Confluence, Excel, Tableau, workflow automation tools like Claude, Zapier and Gumloop. The base wage range for this position based in our New York City Office is targeted at $91,000.00 to $110,000.00 per year. #LI-Hybrid #LI-CD1 Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location. For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks. Diversity At Justworks Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers. We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at [Upgrade to PRO to see contact]. Your comfort and success matter to us, and we're here to ensure an inclusive experience. Our DEIB Report