IT Support Administrator at Quindar

Quindar is seeking an IT Support Administrator to support day-to-day IT operations across corporate and secure operational environments. This role provides technical support for end users, supports endpoint and identity/account administration, and helps maintain internal IT systems and services. The ideal candidate has experience supporting enterprise IT environments, strong troubleshooting skills, and a customer-focused mindset. This position is well-suited for someone with 2–3 years of experience who is looking to grow in an aerospace, defense, or secure mission-operations environment. Work Environment This position is primarily onsite to support operational requirements. The candidate will be expected to work onsite four (4) days per week during normal business hours (9:00 a.m.–5:00 p.m.), with one (1) remote workday based on operational needs. Essential Responsibilities - Provide Tier 1/Tier 2 technical support for employees primarily in macOS environments, with the flexibility to expand support to Linux and Windows systems as needed - Troubleshoot and resolve hardware, software, networking, and user access issues; escalate appropriately and follow issues through to closure - Support onboarding and offboarding activities, including account provisioning, device setup, and access management - Maintain endpoint management solutions (enrollment, policies, patching, and compliance posture) - Assist with administration of identity and access management systems, including MFA, SSO, and role-based access controls (RBAC) - Support office IT infrastructure, including VPN connectivity, Wi-Fi, printers, and conferencing systems - Document work performed, update internal knowledge base articles, and maintain accurate asset inventory records Basic Qualifications - 2–3 years of experience supporting enterprise or corporate IT environments - Experience providing desktop/end-user support in macOS and Windows environments - Basic familiarity with Linux operating systems - Understanding of networking fundamentals, including TCP/IP, VPNs, DNS, DHCP, and wireless networking - Familiarity with identity and access management concepts (e.g., MFA, SSO, least privilege) - Strong troubleshooting, organizational, and communication skills - Ability to manage competing priorities in a fast-paced environment - Ability to work onsite in support of operational requirements Additional Details - On-call/after-hours support: As needed for incidents, planned maintenance, or special events - Travel: Minimal; may include local travel between sites as required - Physical requirements: Ability to lift and move IT equipment (up to 30 lbs.) - Employment eligibility: Must be authorized to work in the United States; position may require the ability to obtain and maintain a U.S. security clearance Preferred Qualifications - Experience with endpoint management platforms such as Jamf, Intune, or Kandji - Familiarity with enterprise collaboration and productivity platforms including Google Workspace, Okta, Slack, Atlassian, or Microsoft 365 - Experience supporting regulated or compliance-driven environments - Prior experience supporting defense, aerospace, or government customers - Active U.S. Security Clearance or ability to obtain and maintain one Desired Characteristics - Strong customer-service mindset with a focus on responsiveness and reliability - Willingness to learn secure infrastructure and mission operations support processes to grow in the organization - Strong attention to detail and documentation practices - Collaborative approach to supporting engineering and operational teams ITAR REQUIREMENTS - To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here [Upgrade to PRO to see link] WHY YOU'LL LOVE WORKING AT QUINDAR - We work in a cutting edge industry and you will get the opportunity to be part of a small team with a large direct impact on the success of our customers’ space missions! - We take work life balance very seriously. We require employees to take 15 days off but provide unlimited PTO and follow most US federal government holidays. - Mental health is just as important as physical so we provide quarterly health & wellness benefits. - Comprehensive health insurance for you and your family with 100% coverage for employees. - We encourage employees to save for retirement and provide 4% 401(k) matching. - Each year we have a 4-day company offsite. Previous locations include San Francisco, Nashville, Denver, Santa Fe, Palm Springs, New Orleans, San Diego, Bozeman, and New York City. - Our culture and company is evolving. You will be key in creating the next major or minor version!