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ManagerFull-timeRust
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Key Account Manager to join Kaizen Gaming, the team powering Betano. This role will oversee the portfolio of high-net-worth customers in the Peruvian market, focusing on building relationships with Key Accounts.
Key Responsibilities
- →Manage the customer portfolio and establish strong personal relationships to foster loyalty, retention, and increased lifetime value by maintaining their customary and sustainable play levels
- →Monitor individual customer performance and ensure timely provision of rewards, both online and offline, aligning with business requirements
- →Deliver top-tier customer service to assigned customers, acting as the primary point of contact through all available channels and for any related issues
- →Proactively target individual customers with appropriate actions at strategic points in their lifecycle
- →Strategically plan and host diverse local or global Key Account events, collaborating with the Hospitality and Sponsorship Team
- →Monitor market-level performance and comprehend emerging trends
- →Initiate campaigns tailored to stimulate activity among assigned Key Accounts
- →Acquire in-depth knowledge of customers to build respective strategies
- →Represent the voice of Key Accounts and provide valuable feedback to enhance the overall customer experience
Requirements
- ✓Bachelor’s and/or Master's Degree in Marketing/Business Administration/Management or other relevant fields
- ✓Work experience in a customer-facing environment
- ✓Native Spanish speaker and excellent command of English
- ✓Strong relationship-building skills and a commitment to providing world-class service
- ✓Commercial acumen, analytical and organizational skills, attention to detail
- ✓Excellent MS office skills
- ✓Outstanding written and verbal communication skills
- ✓Passion for the online gaming industry
- ✓A sense of responsibility, reliability, and a proven ability to work well within a team
- ✓Professional appearance, and a willingness to travel and work outside of regular office hours
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