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Mid LevelFull-time
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Technology Specialist provides user assistance and support on various software, hardware, network, and IT-related requests at schools. This position aims to provide an optimal teaching and learning environment for teachers, students, and staff every day.
Key Responsibilities
- →Resolve requests for technical support, prioritizing as necessary
- →Efficiently troubleshoot issues and escalate as needed
- →Document, track, and monitor all problem/resolution activity
- →Set up, maintain, and account for PC/Mac/Chrome computers
- →Set up, maintain, and account for HP printers and Ricoh copiers
- →Support/manage new computer setup, including imaging
- →Support document cameras, interactive whiteboards, and other classroom technology
- →Install and configure software applications
- →Support technology-related campus projects
- →Assist in training faculty and staff on systems and applications
- →Coordinate third-party hardware warranty repairs
- →Support and deploy student computers
- →Perform Tier 1 support of network appliances
- →Perform Tier 1 support of networking software and protocols
- →Provide 24x7 On Call Support (one week every 2 months)
Requirements
- ✓Experience with PC/Mac/Chrome computers and peripherals
- ✓Knowledge of network appliances and protocols
- ✓Ability to troubleshoot and resolve technical issues
- ✓Strong communication and documentation skills
- ✓Experience with software installation and configuration
- ✓Understanding of Active Directory and related technologies
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About KIPP
KIPP, an acronym for Knowledge Is Power Program, is a national network of free, open-enrollment, college-preparatory public schools serving students from underserved communities. Founded in 1994 by Mike Feinberg and Dave Levin in Houston, Texas, KIPP has since grown into one of the largest and most influential charter school networks in the United States. The organization is dedicated to preparing students with the knowledge, skills, and character traits needed to succeed in college and beyond, operating under the principle that all children, regardless of background, can achieve academic excellence. KIPP schools offer a rigorous academic curriculum, extended school days, and a strong emphasis on college readiness. Their programs include KIPP Through College, which provides support to KIPP alumni through high school and college, and a variety of specialized schools tailored to different age groups, from elementary to high school. The network primarily serves low-income communities, with a focus on minority students who historically face barriers to educational opportunity. KIPP’s approach combines high expectations, choice and commitment, and strong relationships between students, teachers, and families. KIPP has achieved significant recognition for its impact on student achievement, with many of its schools outperforming traditional public schools in similar demographics. The network operates in 20 states and Washington, D.C., serving over 140,000 students across more than 250 schools. Its unique value proposition lies in its data-driven, results-oriented model, which has inspired similar programs nationwide and positioned KIPP as a leader in educational equity and innovation.
