Customer Support Specialist, Bilingual English & Korean at Klaviyo

Klaviyo

Sydney, AU·12h ago

Mid LevelFull-timeGitAI

Salary Range

$34,680 - $46,920 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Customer Support Specialist (called Product Experts at Klaviyo) to join our team. This role focuses on providing exceptional assistance to our APAC customers who are scaling their businesses with Klaviyo.

Key Responsibilities

→Develop an in-depth knowledge of the Klaviyo platform
→Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email and live chat
→Communicate thoughtfully to provide answers to questions for both technical and non-technical end users
→Diagnose software issues and resolve escalated customer complaints
→Provide support & guidance on non-technical related questions
→Document troubleshooting and problem resolution steps
→Transform workflows by putting AI at the center

Requirements

✓Full authorisation to work in Australia without any restrictions
✓Ability to work weekends (available shifts include Tuesday-Saturday or Sunday-Thursday)
✓Bilingual proficiency: English and Korean
✓Experience with Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce
✓Knowledge of Web works, networking, and software products
✓Understanding of DNS, IPs and other networking concepts
✓Experience with APIs
✓Familiarity with email marketing platforms and E-Commerce platforms
✓AI fluency and experience with AI tools