Lead Solution Architect (Presales) at Klaviyo

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the Role At Klaviyo, our Sales team prides itself on being genuine experts in marketing and product—not just closers. As a Lead Solutions Architect working with our Mid-Market and Enterprise segment, you'll be at the heart of some of our most strategic deals, helping prospects and clients understand exactly how Klaviyo fits into—and elevates—their technology stack. We're growing our presence in Italy, and this is a unique opportunity to join as a founding member of that effort. You'll work directly with prospects, clients, and partners to build deep technical relationships, design solutions, and create the kind of trust that turns evaluations into long-term partnerships. You'll bring a consultant-first mindset, a builder's instinct, and the credibility to operate confidently from developer to C-suite. How You'll Make a Difference • Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. • Continuously experiment with AI tools—testing, learning, and sharing insights to keep the team ahead of the curve, and championing new applications that accelerate workflows and elevate quality responsibly. • Apply AI fluency to streamline your work and reinvest saved time into higher-impact technical engagements. • Lead technical pre-sales campaigns end-to-end—from discovery through to technical selection—partnering closely with Account Executives to drive revenue outcomes. • Run deep technical discovery to understand prospects' current architectures, business challenges, and the opportunities Klaviyo can unlock for them. • Organise and facilitate technical workshops that bring together developers and business stakeholders to align solutions with real outcomes. • Develop and execute value demonstration plans that clearly differentiate Klaviyo against the competition and accelerate technical wins. • Become the authoritative internal expert on the Klaviyo platform—data pipelines, integration codebases, and the trade-offs between implementation approaches. • Prototype and build integration specifications, custom solutions, and reusable assets that advance both individual deals and the broader pre-sales practice. • Serve as the voice of the customer by feeding technical insights and client needs back to Product and Developer Experience teams to influence the roadmap. • Raise the capability of the wider team by training Sales colleagues and sharing technical knowledge that creates a consistently excellent Klaviyo experience in market. Who You Are • You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. • You use AI tools to accelerate exploration, shorten iteration cycles, and bring sharper ideas to the table—you don't wait to be told what to try. • You're based in Milan and available to be in-office three days per week. • You're fluent in both Italian and English—able to lead technical workshops, build relationships, and navigate complex deals with confidence in either language. • You bring 7+ years of experience as a Solutions Architect, Solutions Engineer, or in a role architecting software products at scale. • You have 5+ years working hands-on with web development languages (JavaScript, Node.js, React), REST APIs, and/or general-purpose languages such as Python. • You have strong working knowledge across several of the following: marketing automation, CDPs, ecommerce platforms, mobile applications, analytics, adtech, or data science—and a proven ability to learn new domains quickly. • You're a credible technical communicator—able to articulate value and build trust with audiences ranging from developers to directors, and to translate complex technical concepts for non-technical stakeholders. • You have a salesperson's instinct—driven by customer outcomes, skilled at uncovering problems, and experienced closing technical deals in partnership with Account Executives. • You're familiar with structured sales methodologies such as MEDDPICC and apply them naturally to qualify and advance complex opportunities. • You stay ahead of the curve—tracking the evolving technical landscape and integrating modern, optimised solutions that bring genuine value to clients. Nice to Haves • Experience building or contributing to integration frameworks, partner ecosystems, or developer tooling. • Prior experience in the Italian market or with Italian ecommerce and retail brands. • Familiarity with Klaviyo or comparable B2C CRM and marketing automation platforms. Why This Role Matters Italy is a significant growth market for Klaviyo, and the Lead Solutions Architect in Milan will be instrumental in establishing our technical credibility there. You won't just be supporting deals—you'll be helping define how Klaviyo shows up for some of Italy's most ambitious brands. If you want to build something meaningful at the intersection of engineering, sales, and customer success, this is your opportunity. Klaviyo is an Equal Opportunity Employer. We're committed to building a company that reflects the diversity of the customers we serve—and that starts with our team. #LI-Hybrid Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range in Local Currency:€102.400—€153.600 EURThis role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).