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SeniorFull-timeGitAI
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Program Manager, Scaled Success Strategy to join Klaviyo. This role focuses on designing, coordinating, and executing At Scale 1:many programs to support customer success across retention, growth, and product adoption stages.
Key Responsibilities
- →Design and implement 1:many programs including Group coaching calls and Cohort Learning Experiences
- →Partner with Community and Customer Education teams to design and run customer connect events and align program content
- →Work with Operations to design prioritization frameworks and measurement systems
- →Define and maintain digital touchpoints in the customer journey
- →Conduct gap analysis to identify optimization opportunities
- →Interpret customer feedback and data to inspire program improvements
- →Create business cases and financial impact assessments
- →Deliver business reviews to leadership
- →Transform workflows using AI
Requirements
- ✓4+ years experience in Customer Success, Community, Customer Education, Program Management, or Customer Marketing
- ✓Proven history of designing customer programs with measurable outcomes
- ✓Experience scaling programs for large customer bases
- ✓Specific experience driving adoption and retention in B2B SaaS/tech
- ✓History of leading cross-functional teams to ambitious outcomes
- ✓Experience mapping and managing customer journeys
- ✓Accountability for customer adoption and retention metrics
Benefits
- ★Competitive base salary range of $88,000-$132,000 USD
- ★Annual cash bonus plan
- ★Equity and sign-on payments
- ★Comprehensive health, welfare, and wellbeing benefits
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