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Mid LevelFull-time
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
POSITION TITLE:  Field Operations Manager
REPORTS TO: Territory Operations Manager
PRINCIPAL RESPONSIBILITIES: Accountable for Industrial Crane Service profitability, field operations personnel, customer satisfaction and operational excellence in the assigned Territory/Branch. Through demonstrable and systematic KPI management, role will assure continuous improvement to customer retention & satisfaction, order execution and the profitability of each Konecranes location. Role will also cooperate with other regional functions to improve Konecranes brand equity, ensure consistent and profitable growth, improve process efficiency, maintain established reporting requirements and secure the safety and welfare of Konecranes. 
Detailed duties
β’ Responsible for all matters related to Safety. Ensure monthly safety meetings, tool-box talks, vehicle/equipment inspections and field audits are conducted in accordance with established guidelines. Ensure all Field Operatives meet the target for 100% POWRA completion.
β’ Directly manage Field Supervisors, Inspectors, Technicians, Site Managers, Site Supervisors.
β’ Responsible for ensuring customer satisfaction for all work. Resolve customer concerns/complaints to the satisfaction of the customer and in the best interest of Konecranes according to the Voice of Customer (VoC) process.
β’ Coordinate with the Planning and or the Project Management organizations for all sold service work as needed. Ensure all WIP is scheduled or tentatively scheduled on the Planning board.
β’ Responsible for Productivity in accordance with targeted metrics.
β’ Responsible for the Gross Margin and Profitability of the branch operation
β’ Monitor and maintain the company equipment and assets in proper conditions, good working order and in compliance with all applicable safety standards.
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About Konecranes
Konecranes is a global leader in lifting and load handling solutions, specializing in the design, manufacturing, and service of material handling equipment. Headquartered in Finland, the company was founded in 1910 and has since expanded its operations across more than 50 countries, serving diverse industries worldwide. With a strong commitment to safety, efficiency, and sustainability, Konecranes has established itself as a trusted partner for businesses requiring reliable lifting technologies and comprehensive support services. The companyβs expertise spans ports, workshops, construction sites, and other industrial environments where precision and durability are paramount. Konecranes offers a wide range of products and services, including container handling equipment, crane systems, and service solutions tailored to optimize operational performance. Their flagship products, such as the Port Crane and Mobile Harbor Crane, are engineered for high productivity and low environmental impact, while their service offerings include maintenance, training, and digital solutions like the Konecranes SmartService platform. The company primarily targets ports, logistics providers, and industrial manufacturers, providing customized solutions to enhance productivity, reduce downtime, and ensure workplace safety. Key features of their offerings include advanced automation, energy-efficient designs, and robust after-sales support. Notable achievements include Konecranesβ consistent ranking among the top providers of lifting solutions globally, driven by its innovative technologies and customer-centric approach. The company holds a strong market position, supported by a vast service network and a reputation for reliability. A unique value proposition lies in its integrated product and service ecosystem, which not only delivers cutting-edge equipment but also ensures long-term operational excellence through continuous improvement and digital transformation initiatives. This holistic approach has cemented Konecranes as an industry benchmark for quality and performance.
