Territory Technical Support Manager - WEST, USA at Konecranes

POSITION TITLE: TERRITORY TECHNICAL SUPPORT MANAGER   Position is for Western Territory - Arizona , California , Idaho, Washington, Oregon and New Mexico   REPORTS TO: Vice President, Operations   PRINCIPAL RESPONSIBILITIES: Responsible for assisting the Territory Engineered Modernization Sales Engineers, Service sales and management resources in any activities necessary to promote the sale and support of repairs, retrofits, lifting equipment, modernization, and consultation services. In addition, this position is expected to collaborate with Territory Sales resources to advance our customers’ knowledge of Konecranes products and solutions.   1.       Support the strategy to advance growth in engineered modernizations by assisting the sales process in field application, installation and sub-contractor selection of all modernization projects. 2.       Assist in all service-related technical opportunities by providing guidance to all Branch locations when requested. 3.       Provide expertise in the development of pre-packaged retro-fits of Konecranes equipment. 4.       Communicate and consult with the field organization in the development of specifications for lead generation and conceptual discussions for the advancement of Konecranes products and services. 5.       Increase the effectiveness and efficiency of all major project activities using communication, technical expertise and organizational skills to achieve customer satisfaction and the financial goals of the business unit. 6.       Review and make recommendations on contract documents, scope of supply and sales documents prior to submittal to the customer.  7.       Assist Konecranes sales team when requested in product introductions and Lunch & Learns to advance lead generation. 8.       At the request of Management, provide field support and supervision for major projects and/or activities not related to Engineered Modernizations. 9.       Assist the local branch resources on proper scope, sales activities, presentations and ultimately project management of Crane Reliability Study (“CRS”) services with responsibility for growth initiatives, management and operational aspects of “CRS” resources and activities (including its separable and individual aspects) within the territory assigned  10.   Provide custodial care, distribution, and maintenance of all Konecranes specialized tooling and equipment. (Rail Q RoboRail, Rope Q device.