Account Manager - Health Systems (West Coast) at Latent

Latent is solving complex challenges in healthcare through robust and reliable Medical Intelligence. Our AI-driven solutions significantly enhance workflows for hospitals and clinics, enabling patients faster medication access while substantially boosting healthcare provider revenues. We are developing a suite of software solutions in conjunction with major healthcare systems to create fast, effective, and affordable access to a provider for every patient in the United States. ROLE OVERVIEW: As an Account Manager, you’ll own the post-implementation success of Latent Health’s health system customers and operate with deep customer obsession. You will be accountable for driving adoption, delivering measurable clinical and operational results, and demonstrating ROI by tying product usage to real outcomes. Because healthcare is deeply relationship driven, success in this role depends on building trusted, long term partnerships that result in satisfied, referenceable customers who advocate for Latent’s impact. You’ll be comfortable navigating complex, matrixed healthcare organizations, and operating with a high degree of ownership and accountability in ambiguous environments. The ideal candidate is passionate about transforming healthcare and is energized by advocating for customers. This is a hybrid role based in San Francisco, CA, with an expectation to be in the office three days per week. KEY RESPONSIBILITIES: - Develop strong executive and operational relationships that drive trust, retention, and reference-ability across health system accounts. - Own the post–go-live relationship for hospital and health system customers, building trusted partnerships across clinical, pharmacy, operational, IT, and executive stakeholders while navigating complex governance structures - Drive adoption across departments and use cases, partnering with customers to define, track, and communicate outcomes tied to quality, efficiency, patient impact, and ROI - Proactively identify and address risks related to change management, resourcing, and workflow alignment - Own renewals by ensuring value is clear and aligned with executive priorities - Identify and advance upsell and cross-sell opportunities by aligning additional capabilities to customer needs, outcomes, and demonstrated ROI - Partner cross-functionally with Product, Design, Engineering, and Sales to deliver tailored, enterprise-grade solutions and resolve complex issues - Synthesize customer feedback and usage patterns into actionable input that informs product priorities and roadmap decisions - Build and execute structured account plans, MBRs, and QBRs that highlight results, surface risks, and align on future growth, ensuring consistent communication and follow-through QUALIFICATIONS: Required - 5+ years in Account Management, Customer Success, or similar post-sale role. - Experience supporting health systems, hospitals, or enterprise healthcare customers. - Proven success driving renewals and expansion in complex, regulated environments. - Strong executive presence and cross-functional communication skills. Preferred - Experience with healthcare IT, AI/ML platforms, or clinical workflow tools. - Familiarity with hospital operations, pharmacy, clinical informatics, or quality programs. - Experience working with multiple stakeholder personas and long sales/adoption cycles. What We Value - Comfort pushing the pace - Latent moves quickly, and a willingness to adapt is a must! - A collaborative mindset, with excellent communication skills. - A proactive approach to identifying and solving problems with minimal oversight - we are in maximum growth mode. - An extremely strong work ethic with commitment to quality and detail. Compensation: This role offers a base salary of $150K–$180K, plus uncapped variable compensation (20–33% of base), bringing total on-target earnings into a competitive range. The package also includes meaningful equity and full benefits. Compensation is flexible based on experience, and we encourage candidates outside this range to apply. Why You Should Join Us - Backed by top-tier investors (General Catalyst, Conviction, YC) - Mission-driven, high-caliber team building products healthcare partners love - High impact role on a small, fast-growing team - Competitive pay, performance-based incentives, and equity Comprehensive health, dental, and vision benefits - Paid parental leave and unlimited PTO