Client Onboarding Manager at LegalAndGeneral

We’re recruiting for a Client Onboarding Manager to provide a dedicated end-to-end onboarding and change management service within L&G Asset Management’s Client Service Operations team. As part of the Segregated Client Onboarding Team, you will be supporting clients investing into our segregated and bespoke fund vehicles, co-ordinating all take-on/change related Legal and Operational tasks and activities spanning the breadth of the business to ensure the timely and comprehensive onboarding of client objectives. What you’ll be doing: • Providing end‑to‑end project management accountability for delivering events across new and existing client mandates within segregated vehicles at L&G, from pitch through to full implementation • Co‑ordinating the implementation of new client mandates across the business, including securing approvals, enabling account set‑up, resolving non‑standard requirements and establishing legal and operational foundations for mandate changes • Communicating progress effectively with internal and external stakeholders, facilitating working group sessions as required to monitor delivery and manage risks • Building a strong understanding of L&G’s business functions, developing and maintaining effective working relationships across all relevant areas • Acting as an onboarding consultant, demonstrating technical expertise, understanding client decision‑making and investment objectives, and mapping key milestones to manage expectations • Applying, designing and embedding governance, processes and procedures to ensure a risk‑controlled, compliant operating environment • Supporting strategic initiatives, including the Strategic Target Operating Model (STOM), to optimise client onboarding processes and cross‑functional engagement • Providing oversight, guidance and training to junior team members while delivering day‑to‑day and strategic support to the Head of Client Onboarding  Who we’re looking for: • Knowledge of product structures, vehicles, asset classes, financial instruments and investment strategies operated within a leading asset management firm • The ability to manage multiple priority items within a high-pressure delivery framework, whilst maintaining a focus on stakeholder engagement and balancing business risk management with service delivery • Project management experience, ideally within an investment management context  • Demonstrable track record of dealing with external clients and building significant relationships with internal and external contacts including at senior levels • Knowledge of current investment, market, regulatory and economic matters • Strong interpersonal and communication skills with the ability to communicate, influence and operate with senior stakeholders across the organisation • Computer literacy, competent across suite of Microsoft software  Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: • The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes • Generous pension contribution • Life assurance • Healthcare Plan (permanent employees only) • At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday • Competitive family leave • Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only) • There are the many discounts we offer – both for our own products and at a range of high street stores and online • We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience