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Mid LevelFull-timeGit
Salary Range
$38,250 - $51,750 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a QA Manager to join our team, focusing on ensuring quality and consistency in member engagement communications. This role requires digital and content experience and will be based in either Cardiff or Hove for a 12-month period.
Key Responsibilities
- βOwn the quality assurance process for all member engagement communications, ensuring consistency with brand guidelines and client-specific tone of voice requirements
- βReview and approve content across digital and offline channels, ensuring clarity, accuracy, and alignment with behavioural science principles
- βCollaborate with Compliance and Advertising Standards teams to ensure communications meet regulatory standards and support demonstrable consumer understanding
- βDevelop and maintain QA frameworks and checklists, continuously improve processes to enhance efficiency, reduce errors, and support scalable delivery
- βSupport the Delivery Team by providing QA oversight on copy, content, and creative executions, ensuring alignment with strategic engagement goals
- βChampion clear, customer-centric communication, balance commercial objectives with member needs, and promote best practice across teams
- βLiaise with internal and external stakeholders, including product, marketing, and creative teams, to ensure QA standards are upheld throughout the production lifecycle
- βEnsure communications (durable mediums, web content, and telephone communication scripts / frameworks) meet the information needs of customers, are likely to be understood by customers intended to receive the communication, and equip them to make decisions that are timely, properly informed, and effective
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About LegalAndGeneral
LegalAndGeneral is a prominent international financial services and insurance company, specializing in providing comprehensive solutions across insurance, pensions, and investments. With origins tracing back to its founding in London in 1765, the company has established itself as a long-standing institution in the financial sector, operating across multiple countries including the UK, US, and Asia. Its enduring presence reflects a commitment to stability and innovation in addressing the evolving needs of individuals and institutions. The company offers a diverse portfolio of products and services, including life insurance, general insurance, retirement solutions, and asset management. Key features of their offerings include tailored risk protection, long-term investment strategies, and digital platforms designed to enhance customer accessibility and engagement. LegalAndGeneral primarily targets individuals, families, and businesses seeking reliable financial security and retirement planning, as well as institutional clients requiring sophisticated investment and risk management solutions. LegalAndGeneral has achieved significant recognition for its market leadership and financial strength, consistently ranking among the worldβs largest insurance groups. Its unique value proposition lies in its ability to combine historical expertise with modern innovation, providing scalable and sustainable financial solutions. The companyβs strong capital base and customer-centric approach underscore its reputation as a trusted partner in navigating complex financial challenges.
