Operations Manager - Internal AI at Legora

ABOUT US Legora is on a mission: to redefine how legal work gets done. From the very start we have been very clear about the fact that we are not building a solution for lawyers, we are building it with them, because it is the only way to make sure it gets done the right way; working side-by-side every step of the way. Our AI-native workspace empowers legal professionals not just to work faster - but to ask better questions, unlock new insights. Every day, we push the boundaries of legal tech to make complex processes smarter, faster, and more human. From thousands of documents analysed in minutes to intelligent workflows designed in collaboration with leading practices, we’re turning possibility into reality. Today we are trusted by global firms like Cleary Gottlieb, Goodwin, Bird & Bird and Linklaters in over 40 countries, but we have no plans on stopping here. We ship fast, we iterate effectively, and we scale rapidly - not by accident, but by design. When you join Legora, you become part of a team that believes "good enough" isn’t good enough and that the way to win is together, by empowering lawyers to do their best work with technology that truly understands them. If you’re excited by building from first principles, working with exceptional people, and accelerating change in a high-stakes, high-impact domain—then this is the moment and the place. WE’RE NOT JUST SHAPING THE FUTURE OF LEGAL TECH — WE’RE DEFINING IT. READY TO JOIN US IN BUILDING THE INTELLIGENT FUTURE OF LAW? THE ROLE Legora’s Operations team ensures the company can scale at the same pace as our product and customers. We work across teams and geographies to turn strategy into execution and build the operational foundations that enable growth. As Legora grows, we see a major opportunity to apply AI to improve how the company operates internally. As Operations Manager – Internal AI, you will help drive Legora’s internal AI agenda. Your focus will be identifying where AI can improve internal workflows, implementing practical solutions, and enabling teams across the company to use AI more effectively. This is a highly collaborative role, enabling the company to dog food the own product, enable testing and creativity of new tools, and driving adoption. Your core KPIs are AI usage, and efficiency metrics like ARR per HC. You will work across Operations, IT, and Internal Communications to build systems that connect internal knowledge, tools, and support through AI. A key initiative will be building an internal AI support layer that helps employees access knowledge, trigger workflows, and resolve internal requests through a single interface. WHAT YOU’LL DO - Identify and drive high-impact AI use cases across internal operations, working with all functions to enable them to do more with less - Lead the procurement and buildout of an internal AI support bot handling employee support queries - Work with IT to integrate AI across tools such as Slack, Drive, and internal systems - Improve how employees access internal knowledge and documentation through AI - Lead cross-functional initiatives across Operations, IT, People, Finance, and Product WHO YOU ARE - 4–7 years experience in consulting (MBB), product, or operations roles in fast-growing companies - Strong problem-solving and structured thinking - Comfortable working across both technical and business teams - Execution-oriented with strong ownership - Strong interest in AI systems, automation, and operational tooling WHY LEGORA You will play a central role in shaping how AI is used inside a fast-growing global company, building systems that help Legora scale efficiently. At Legora, Operations isn’t a support function — it’s a force multiplier. Benefits & Perks We invest in our people with a comprehensive, thoughtfully designed benefits package: Medical, Dental & Vision - Multiple medical plan options through Aetna and Kaiser Permanente - HSA or Healthcare FSA (based on plan selection) - Dental plans via MetLife - Vision coverage through VSP Vision Care Family Support - Generous parental leave - Free access to Maven Clinic - Dependent Care FSA - Free One Medical membership for employees and dependents Additional Perks - Pre-tax commuter benefits - Life Insurance + STD/LTD - 401(K) with generous company match - Unlimited PTO - Robust voluntary benefits, including identity protection (via Aura), legal coverage through MetLife, pet savings programs, and more Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.