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Mid LevelFull-timeRustGo
Salary Range
$72,250 - $97,750 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Support Associate to help ensure smooth, consistent, and high-quality support for our customers at LemFi. This role focuses on providing exceptional customer service and contributing to process improvements as the company continues to grow.
Key Responsibilities
- →Provide timely and professional support to customers via email, troubleshooting issues with accuracy, empathy, and a high level of courtesy.
- →Escalate insights and challenges effectively, sharing both positive outcomes and customer issues through the right internal channels.
- →Collaborate closely with the wider team to continuously improve the quality of our service and ensure a seamless customer experience.
- →Participate actively in weekly team meetings, sharing feedback and helping implement improvements based on real customer interactions.
- →Identify trends and recurring patterns in customer inquiries, proactively recommending improvements to processes, product features, or customer education materials.
Requirements
- ✓Solid academic foundation, ideally with tertiary education in marketing, communications, business management, or a related field.
- ✓2+ years of hands-on experience in customer service or a similar support role.
- ✓Experience in Fintech or Financial Services is a strong plus.
- ✓Comfortable working with modern tools, including Google Workspace and CRM platforms.
- ✓Excellent communication, empathy, problem-solving, and collaboration skills.
- ✓Self-driven and reliable, able to work independently and prioritize effectively.
- ✓Professional fluency in French, Spanish, or German (spoken and written) is required.
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