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Mid LevelFull-timeRustGo
Salary Range
$54,188 - $73,313 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a customer support specialist to assist and resolve customer requests, ensuring satisfaction and fostering positive relationships. This role focuses on handling inquiries, troubleshooting problems, and providing product or service information, with a particular emphasis on credit services.
Key Responsibilities
- →Respond to customer requests through phone calls, emails, and other interactive channels
- →Accurately capture each customer request via phone calls on Zendesk for follow-up purposes
- →Ensure all conversations with customers adhere to compliant regulatory standards
- →Escalate complex or unresolved customer requests to the appropriate support or management team
- →Collaborate with team members to resolve customer requests promptly
- →Perform ad-hoc tasks as assigned by management
- →Share customer feedback with team leads to identify areas for service delivery improvement
- →Attend regular meetings and training sessions to stay informed about the job and company developments
Requirements
- ✓Minimum of 1–2 years' experience in customer support, ideally within a fintech or banking environment
- ✓At least six months of experience working in a call center team
- ✓Strong proficiency in English, Portuguese, or Spanish
- ✓Excellent written, verbal, and non-verbal communication skills, with keen attention to detail
- ✓Exceptional problem-solving abilities to troubleshoot customer issues and provide scalable solutions
- ✓Prior experience in Credit or Financial Services is a strong advantage, particularly in regulated or high-trust environments
- ✓Comfortable using Google Workspace and CRM platforms, with the ability to learn new tools quickly
- ✓Excellent communication, empathy, problem-solving, and collaboration skills
- ✓A self-starter who can work independently, manage priorities effectively, and consistently deliver high-quality work across multiple tasks and deadlines
