People Operations Manager at Lemfi

LemFi (Series B) is building the go-to financial app for the Global South. Moving to a new country shouldn’t mean starting from zero. That's why our team of 400+ spanning 20+ countries is building a financial ecosystem that helps immigrants stay connected to home, build stability, and create wealth regardless of where they are from or where they live. What began as fast, affordable remittances is now evolving into a complete platform for multi-currency accounts, payments, credit, and long-term financial growth. With millions of users across the globe, we process over $1B in monthly transactions to 30+ countries, proving that borders shouldn't limit financial opportunity. THE ROLE As our People Ops Manager, you will be the driving force behind a seamless employee experience across our global locations. Reporting to the Senior People Ops Manager, you will thrive in an ambiguous, fast-paced environment where you will build people processes from scratch and leverage automation to ensure our operations scale efficiently as the business grows. This is a hybrid role, based 1-2x time a week in our London office, with a global remit. HOW YOU’LL CONTRIBUTE - Lead the day-to-day people operations across global locations to ensure a smooth employee lifecycle. - Drive process and policy improvements by identifying manual bottlenecks and implementing automated solutions. - Manage employee relations cases from end-to-end, ensuring fair and consistent outcomes. - Maintain and evolve the content for our AI-powered people bot to drive employee self-service. - Partner with the Global Payroll Manager to ensure accuracy and statutory compliance across multiple regions. - Coach and support first-line managers in navigating performance management and conflict resolution. - Ensure local compliance with employment law and regulatory obligations across our diverse global footprint. - Oversee the performance process execution, onboarding managers to the cycle and ensuring high completion rates. - Run company onboarding sessions and act as the local owner for office experience in-region (where applicable). WHO YOU ARE - A pragmatic problem solver who chooses speed and iteration over waiting for the "perfect" policy. - An automation enthusiast who naturally seeks to simplify repetitive tasks and leverage technology. - A confident communicator capable of coaching managers through sensitive performance or conflict situations. - A high-ownership operator who thrives in a lean, fast-paced environment and enjoys being "hands-on". - A global thinker comfortable navigating the nuances of employment laws and cultures across different countries. WHAT YOU’LL BRING - 4-7 years of experience in People Operations or as an HR Generalist, ideally within a high-growth tech or fintech environment. - Proven experience managing employee relations cases independently and fairly. - A track record of improving or automating HR processes to increase team capacity. - Experience supporting managers across multiple time zones or international regions. - Familiarity with maintaining HRIS data and using people analytics to inform decisions. - Strong knowledge of international employment law basics or a proven ability to quickly research and apply local compliance requirements. - Experience with AI tools, chatbot management, or modern HR productivity software is preferred. INTERVIEW PROCESS 1. Recruiter Screen (30 mins) 2. Hiring Manager Interview with Senior People Ops Manager (45 mins) 3. Practical Task/Case Study 4. Panel Interview with VP People and Stakeholders (60 mins) Why Join LemFi? Love shouldn’t be expensive, yet those working hardest for their families often face predatory fees and banking exclusion. We're changing this. At LemFi, you won’t be just a cog in a machine. Whether designing products, scaling operations, or telling our story, you’ll tackle complex challenges with real, immediate impact. Your work goes beyond metrics - it puts money back in families’ pockets and offers access to the previously excluded. Join us to make a meaningful difference, where high performance is a lifeline for millions. Our Values: How We Win - Sharp Customer Focus 🎯 We cut through the noise and prioritize ruthlessly based on what drives real value. - Lead with Data 📊 We trade instinct for insight. We test, analyze, and own the outcomes. - Ownership 🤝 We take responsibility for global outcomes, not just local wins. - Grit 💪 We navigate ambiguity with resilience and keep pushing until the customer feels the impact. You can connect with us on LinkedIn [Upgrade to PRO to see link] and Instagram [Upgrade to PRO to see link] and if you haven't already, download the app on the App Store [Upgrade to PRO to see link] or Google Play [Upgrade to PRO to see link] Diversity & Inclusion at LemFi To build the best financial tools for the global diaspora, we need a team that reflects the world we serve. We welcome builders from all walks of life who embody our values over a perfect resume. Don’t meet every single requirement in the job ad? Research shows that candidates from underrepresented backgrounds often hesitate to apply if they don't check every box. If you are excited about this role and our mission, we encourage you to apply anyway. You might be just the right person for this, or other roles.