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ManagerFull-timeAWSAI
Salary Range
$115,600 - $156,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Client Success Manager to join Level AI, a Series C startup revolutionizing customer engagement through AI-native platforms. This role involves serving as the primary point of contact for key client accounts and ensuring our AI-powered solutions meet clients' needs.
Key Responsibilities
- →Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients.
- →Successfully handle onboarding of multiple clients simultaneously.
- →Understand clients' technical requirements and business objectives, and ensure that our AI-powered customer support solutions meet their needs.
- →Collaborate with internal teams, including sales, product development, and customer support, to address client needs and resolve technical issues.
- →Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients.
- →Identify opportunities for upselling and cross-selling our solutions to existing clients.
- →Track and report on key account metrics, such as customer satisfaction and product usage, and use this information to drive improvements in our solutions.
Requirements
- ✓Bachelor's degree in Computer Science, Information Systems related field OR equivalent experience.
- ✓2-3+ years of experience in a hands-on technical role.
- ✓2-3+ years of experience delivering successful customer implementations.
- ✓Strong technical background with a good understanding of SaaS platforms, APIs, and cloud services.
- ✓Excellent project management skills with the ability to juggle multiple projects simultaneously.
- ✓Ability to put on a consultant hat and effectively communicate technical concepts to non-technical stakeholders.
- ✓Exceptional organizational and problem-solving skills.
- ✓Strong communication skills in English (both written and verbal).
- ✓Comfortable working PST hours.
