Customer Success Specialist at Lexroom

At Lexroom [Upgrade to PRO to see link] we set the bar for legal AI—clear, fast, and built for trust. In just a few years, what began as an idea has become a reliable platform adopted by thousands of legal professionals across Europe. Our mission is clear: make the law faster, clearer, and more reliable, giving lawyers, law firms, and companies the time and confidence to focus on what truly matters. We’re scaling rapidly, backed by top-tier investors and a world-class team dedicated to rigor, clarity, and impact. Today, Lexroom is a trusted partner, shaping the future of legal AI with discipline and purpose. WHY LEXROOM [Upgrade to PRO to see link] - Shape the Standard: Be part of the team setting the benchmark for legal AI in Europe. - Work with the Best: Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition. - Deliver Meaningful Results: Your work will directly influence how legal professionals operate—faster, clearer, and more efficiently. At Lexroom [Upgrade to PRO to see link] we leave buzzwords behind. Here, you’ll build something that lasts: a trusted platform, a strong reputation, a new standard for the legal world. YOUR KEY RESPONSIBILITIES As a Customer Success Specialist, you'll act as an Account Manager with a focus on: - Becoming an expert on Lexroom [Upgrade to PRO to see link] a product specialist, guiding our customers from the onboarding stage to the renewal, including upsells. - Managing the entire funnel for existing business. Your mission will be to manage customers, conduct checkpoints/interviews and do upsells. - Working closely with customers to get their feedback, ensuring that their needs are met and that they are satisfied with the company’s product: you will be the main point of contact between the company and our customers. - Preparing dashboards, monitoring KPIs, collaborating with internal teams (e.g. product development, marketing,..), sharing useful insights and ideas on defining our processes WHAT YOU’LL BRING - You have 0-1 year of experience in a Sales, Ops, or customer-facing roles - You are familiar with sales support tools (HubSpot, Notion, etc.) - You never stop learning and challenging yourself, and you’re eager to join a rapidly growing startup - Optional but a bonus: You have a law degree. - You speak both Italian and English. WHAT SETS US APART An Exceptional Team At Lexroom [Upgrade to PRO to see link] you’ll work alongside top talent in tech and legal AI. Our focused teams operate with purpose and autonomy, so every contribution delivers visible results. You’ll collaborate with people who pair innovation with rigor, curiosity with discipline, ambition with depth. Growth that Matters We hire exceptional people to make a difference—and we give them space to lead. Your work will shape the future of legal technology and set new standards for the field. Impact is defined by vision and execution, not by age or title. If you’re ready to take responsibility, you’ll find real opportunities to grow and lead high-stakes projects. Rewarding Your Contribution We value excellence and share success: - Annual Salary Range: €30,000 - €40,000 OTE - Equity Package: Align your growth with the company’s long-term success. BENEFITS THAT MATTER - Hybrid Work: Flexibility to balance remote work with in-person collaboration at our Milan HQ. - Health Insurance: Comprehensive coverage to ensure peace of mind. - Meal Vouchers: Daily support to make your lunch breaks easier. - Performance Bonuses: Rewards tied directly to measurable results. - Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas. At Lexroom [Upgrade to PRO to see link] ambition meets discipline and purpose. We’re not just building a product—we’re setting a new standard for the legal world. If you’re ready to contribute to something lasting and meaningful, we’d love to hear from you.