Operations Analyst, Federal at Cape

THE COMPANY Cape was founded in early 2022 by Palantir and Anduril alums with deep expertise in privacy and national security. While running Palantir’s US national security business, our CEO became passionate about privacy and security on mobile devices. Our mission is to be a force for good in global wireless. At Cape, we are not just another cellular service provider; we are the architects of a privacy-centric movement that starts with the devices in your pocket. We are building a cellular network that helps citizens, including those responsible for our nation’s security, regain control of their own data. We believe that where we are, where we go, and whom we are with are among our most personal information and should be kept private. Privacy is not something you achieve by limiting yourself or by doing less, it is a set of features to be built so you can do more. We have raised money from Andreessen Horowitz and other top-tier VCs, and are excited to grow the team. THE TEAM We are relentless builders, constantly innovating and pushing the boundaries of what a telco can do. At Cape we trust our teammates to be great, and expect them to make profound impact. As a member of our team, you will collaborate with some of the smartest engineers, architects, and builders anywhere, working across organizational lines to deliver for our customers, every time. THE ROLE We are looking for a Government Operations Analyst to support our Product Operations team in support of fulfillment and customer service - an integral role in Cape's rapidly growing privacy-focused communications solutions. You will be a force multiplier - navigating key deliveries, forecasting product throughput, and solving high visibility issues for core government customers. The team you will join solves problems in a high tempo environment aligned with federal business opportunities in support of Cape's rapid growth. As a steward of Cape culture you will do excellent work with a bias for action, while respecting your team and the Cape customer. HERE ARE SOME WAYS YOU’LL MAKE AN IMPACT - Mission-Critical Ownership: Assume end-to-end accountability for operational outcomes within the Government/National Security stream. You ensure every operational goal directly supports the end-user’s mission success in the field. - Tier 2 Technical Authority: Serve as the definitive technical subject matter expert (SME) for post-deployment issues. You resolve high-complexity technical hurdles through advanced troubleshooting and direct coordination with internal engineering or external mission partners. - Tactical Deployment & Fulfillment: Lead the operational rollout of hardware and specialized services across the portfolio. You ensure seamless delivery, integration, and operator onboarding for deployments where failure is not an option. - Operational Readiness & QA: Execute rigorous, end-to-end QA for weekly releases to validate compatibility across device, OS, and secure network layers. You are the gatekeeper, identifying and blocking high-risk deployments to safeguard operational stability. - Standard Operating Procedures (SOPs): Codify complex technical processes into comprehensive internal and external "field manuals" and playbooks. You are building the foundational knowledge base required to scale support for large-scale government programs. - High-Tempo Agility: Maintain a "Ready-to-Field" posture. You have the flexibility to lead high-impact projects or pivot resources during surge requirements or critical mission windows. ARE YOU THE CANDIDATE WE ARE LOOKING FOR? (REQUIREMENTS FOR THE ROLE) YOU HAVE: - Operational Pedigree: 4–5+ years of experience in technical operations, mission support, or a "get it done" role within military, law enforcement, or national security environments. - Clearance: Must hold an active Secret clearance (minimum) with the ability to upgrade to TS/SCI. - Educational Foundation: Bachelor’s Degree or equivalent professional experience. We highly value the discipline and problem-solving skills developed in specialized service-oriented or high-pressure technical environments. - The "Force Multiplier" Mindset: You possess an exceptional capacity to navigate high-volume workflows and competing priorities. You thrive in environments where precision and multitasking are non-negotiable. - Mission Communication: Ability to lead high-stakes technical dialogues with clarity and authority. You can translate complex system failures into actionable "go/no-go" information for commanders and stakeholders. - Emergent Leadership: You don’t just execute tasks; you optimize systems. You have a proven track record (or distinct aptitude) for managing personnel and building world-class support teams. Bonus Points: (Some nice to haves for this role) - Tactical Logistics & Supply Chain: Prior experience managing CONUS or OCONUS/Deployed supply chain operations. You understand the unique friction of moving mission-critical gear into theater and keeping it operational once it arrives. - Technical Rigor: Hands-on experience with mobile application testing (iOS/Android), regression testing, and structured bug reporting. You know how to "break" a product in a lab to ensure it stays "bulletproof" in the field. - RF & Network Literacy: Familiarity with Radio Frequency (RF) communications, cellular architecture (LTE/5G), or complex signal flows. You understand the "plumbing" of how data moves in contested environments. - Agency Savvy: Prior experience navigating the unique procurement, security, and operational requirements of government agencies. You speak the language of the mission. - Zero-Downtime Mentality: Experience in environments where "system down" means "mission failed." COMPETENCIES Role competencies - Mission-Critical Ownership: Assume end-to-end accountability for operational outcomes within the Government/National Security stream. You ensure every operational goal directly supports the end-user’s mission success in the field. - Tier 2 Technical Authority: Serve as the definitive technical subject matter expert (SME) for post-deployment issues. You resolve high-complexity technical hurdles through advanced troubleshooting and direct coordination with internal engineering or external mission partners. - Tactical Deployment & Fulfillment: Lead the operational rollout of hardware and specialized services across the portfolio. You ensure seamless delivery, integration, and operator onboarding for deployments where failure is not an option. - Mission Communication: Ability to lead high-stakes technical dialogues with clarity and authority. You can translate complex system failures into actionable "go/no-go" information for commanders and stakeholders. Cape-specific competencies - Do Excellent Work - Respect The Opportunity (each other, the user) - Overshare - Bias Towards Action COMPENSATION: We offer competitive compensation that is geo-adjusted based on your location, along with meaningful equity so you share in the value you help create. Our benefits include: - 401(k) match - 100% coverage of medical, dental, and vision premiums for you and your dependents - 12 weeks paid parental leave (for all parents, no waiting period) - Stipends for - Family-forming needs - Gender-affirming care OUR CULTURE  - We are builders, and we choose to spend our time building things that matter. Many of our people have backgrounds in Defense Tech as well as the defense and intelligence community. We build to win. - We hire excellent people, give them outsized responsibility, and trust them to execute at a high level. Everyone here has a track record of solving hard problems throughout their careers. - We believe that personal privacy and national security interests are not inherently at odds, and can be reconciled via strong technology. - We believe that companies exist to build awesome things and take care of their people. Our benefits reflect that– top-tier health care, 401(k) matching, and a generous vacation policy (that we actually use). - We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Achieving diversity across these categories will serve to make our company stronger and our product better. HOW TO APPLY Click the link below to apply. We reserve the right to make use of any unsolicited resumes received from outside recruiting agencies and / or individual recruiters without being responsible for payment of any fees asserted from the use of unsolicited resumes.