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Mid LevelFull-timeRust
Salary Range
$68,000 - $92,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Product Support Specialist to join our Customer Care team at Lighthouse. This role involves advising and guiding customers as they integrate and use our commercial platform for the hospitality industry.
Key Responsibilities
- →Educate and empower users to achieve the most out of Lighthouse products
- →Respond to and resolve customer cases via chat or email in a timely manner
- →Manage common integrated product queries
- →Help customers adopt and optimize their use of Lighthouse efficiently
- →Prepare supporting material and product user manuals
- →Collaborate with Business Development teams on internal questions
- →Address client questions/requests and perform technical troubleshooting
- →Develop understanding of all Lighthouse products and how they assist various user profiles
- →Obtain thorough knowledge of Lighthouse internal tools and procedures
- →Escalate issues or bugs with the Engineering team
- →Communicate technical concepts across stakeholders of varying technical ability
Requirements
- ✓Tech savvy and proficient with Google Apps
- ✓Fluent in English; Mandarin is a mandatory requirement
- ✓Experience working in the hospitality industry is preferred
- ✓Demonstrable experience in tackling issues proactively
- ✓Strong work ethic, hands-on, detail-oriented with a customer service mentality
- ✓Proven success in a customer-facing environment
- ✓Team player, ability to work cross-functionally and under pressure
- ✓Exceptional written communication skills
- ✓Background and understanding of the hotel industry or revenue management principles is a strong plus
Benefits
- ★Flexible time off: Autonomy to manage your work-life balance
- ★Flexible hybrid working environment (Three days from home - Two days from the office)
- ★Collaborative team: High-bar, friendly, creative, and passionate colleagues
- ★Career development: Workshops, frameworks, tools, training, and processes to realize your full potential
- ★Impactful work: Shape products relied on by 85,000+ users worldwide
- ★Competitive compensation: Proactively maintained to value your work
- ★Referral bonuses: Earn rewards for bringing in new talent
