Field Implementation Consultant (Golf) at Lightspeedhq

Hi there! Thanks for stopping by 👋 Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! We’re looking for a Field Implementation Consultant to join our Launch Services Golf team! Reporting to the Team Lead, you will be responsible for overseeing the steps of the customer's onboarding process from start to finish. You will serve as the main point of contact for customers during the onboarding process. As a part of the team, your contribution will have a direct impact on some of our largest customers’ quest to enter the cloud era. Please note, there is a component of this role that requires travel. You are therefore required to possess a valid passport, driver's license, as well as have access to a vehicle to operate in this role. What you’ll be responsible for: - Acting as the implementation’s technical main point of contact for our customers. - Providing remote and in-person implementation & support to our customers across all of NoAM - Delivering remote and onsite implementation & technical support services to customers who purchased a field package. - Managing your own segment of customers through the onboarding process and ensuring timely completion. - Consistent communication with the customer on the status of the implementation and send reminders of upcoming training dates - Updating customer records in our CRM and other web-based tools to reflect project updates and timelines - Working closely and coordinating with internal and external resources to complete project-related tasks, such as the hardware installation, software integrations, etc. - Using consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution. - Working closely with other members of the Launch Services team, as well as the Manager and Team Lead, to best handle day-to-day situations to better customer experiences. - Ensuring great customer satisfaction ratings. What you need to bring: We’re a team of 20 people located in North America. Be part of the golf technology revolution by providing the best service and technology in the industry to golf courses across the globe! Our implementation team is driven, hard working and always willing to go the extra mile. So, if you are looking to work with incredible people every day, you have come to the right place. We're looking for a candidate who has experience with the following: - Tech-savviness and a genuine interest in technology advancements, especially as it pertains to hardware and software. - Strong knowledge of the Golf Industry - Intermediate knowledge of network infrastructures in a business environment. - 3+ years of customer service experience in a technical support role. - Excellent verbal and written communication skills in English. As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position. - Polished presentation with impeccable people skills: ability to work with C-Level executives in person. - Ability to handle multiple implementation projects at various phases in their customer journey. - Ability to convey a customer-focused attitude. - Proven troubleshooting skills. - Ability to manage technical escalations of at-risk accounts and identify opportunities for growth. - Flexibility in your schedule to work: travel expected approximately 60% of the time. Even better if you have, but not necessary: - Experience with the Retail, Hospitality or Golf industries - Technical background and experience in POS, SaaS, networking and/or software. - Understands the sales cycle and customer journey in a SaaS environment. - Experience with Hubspot - Experience with ChurnZero We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try! Be a changemaker You’ll enjoy: - A flexible work environment that empowers you to do your best work - A culture that celebrates performance - The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard - Career-defining opportunities Plus benefits designed to keep you happy, healthy and fulfilled. - Flexible paid time off and remote work policies - Equity options, because this is your company too - Contributions to your pension plan. Your future matters - Training opportunities to grow your skills and career - Health and wellness credit so you feel your best - Time off to volunteer and give back to your community - Interest groups, employee led networks, social committees to sponsored sports teams - Computer purchase program to get your personal Macbook - Enhanced parental leave to support growing families - Etc… Fuel your growth. Find your people. At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WHERE TO FROM HERE? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here [Upgrade to PRO to see link] Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. WHO WE ARE: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our Applicant Privacy Statement [Upgrade to PRO to see link]