IT Support Specialist I at Lightspeedhq

Lightspeedhq

Yerevan, Yerevan, Armenia·7h ago

Mid LevelFull-timeGit

Salary Range

$51,000 - $69,000 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

Lightspeed is seeking an IT Support Specialist to join their global team in Yerevan. This role involves providing technical support to employees across various departments, ensuring smooth operations for retail, e-commerce, hospitality, and golf businesses.

Key Responsibilities

→Provide first-level technical support to end-users virtually or in person
→Troubleshoot and resolve basic hardware and software issues
→Assist users with password resets, account setups, and basic system configurations
→Log and track support requests in a ticketing system
→Educate end-users on IT best practices and provide basic training
→Partner with Level 2 and 3 teammates to escalate issues
→Ensure office conferencing rooms are functional and organized
→Send and receive hardware shipments for remote users
→Maintain accurate records of hardware and software inventory
→Assist with routine IT maintenance tasks

Requirements

✓Associate’s degree in IT or industry-standard certifications like A+ or Network+
✓Experience navigating and troubleshooting across Apple and PC environments
✓1 year of hands-on experience in a support capacity
✓Strong problem-solving skills
✓Ownership mindset
✓Warm and grounded communication skills in Armenian, English, and Russian
✓Customer-focused attitude
✓Ability to work as part of a globally-distributed team