Strategic Account Manager at Lightspeedhq

Lightspeedhq

Montreal, Quebec, Canada·8h ago

ManagerFull-timeRustGo

Salary Range

$79,560 - $107,640 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Strategic Account Manager to join our team at Lightspeed. This role focuses on driving retention and expansion of our highest valued enterprise customers, building strong long-term relationships, and helping customers achieve their desired outcomes.

Key Responsibilities

→Serve as the primary point of contact and strategic account owner for Lightspeed’s highest-value enterprise customers
→Develop and implement strategic account plans to achieve revenue growth and improve product adoption
→Lead commercial negotiations for renewals and account expansions
→Monitor customer usage data and account health metrics to inform retention strategies
→Proactively identify and address churn risks
→Build and maintain trusted, long-term partnerships with customers
→Collaborate cross-functionally with internal teams to champion customer feedback

Requirements

✓5+ years in Enterprise Customer Success or Account Management within B2B environments
✓Demonstrated success managing complex enterprise accounts and building trusted partnerships
✓Strong consultative selling, negotiation, and strategic thinking skills
✓Deep industry expertise in Retail and/or Hospitality technology
✓Proficient in using CRM platforms like Salesforce or HubSpot
✓Data-literate and analytical
✓Excellent communication and presentation skills
✓Adaptable and collaborative
✓Fluency in English as a working language