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Strategic SaaS Account Manager (Amsterdam) – Enterprise Hospitality at Lightspeedhq
LightspeedhqAmsterdam, North Holland, Netherlands·1d ago
ManagerFull-timeRustGo
Salary Range
$83,232 - $112,608 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Strategic Account Manager to develop, engage, and closely support our most important enterprise customers in the hospitality segment over the long term. This role will act as the primary point of contact for our largest hospitality customers in the Benelux region, driving growth and building business partnerships.
Key Responsibilities
- →Act as the main point of contact for our largest and most strategic hospitality customers
- →Develop and execute strategic account plans to drive growth, retention, and product adoption
- →Proactively work on increasing product usage and ensure Net Revenue Retention (NRR) grows across your portfolio
- →Plan and lead quarterly business reviews and success plans
- →Analyze usage data, go-live milestones, and health scores to identify and mitigate risks early
- →Build strong, trusted relationships with C-level and operational stakeholders
- →Collaborate cross-functionally with Product, Customer Success, Implementation, and Support teams
- →Collect customer feedback and proactively share it with relevant teams
Requirements
- ✓3–5+ years of experience in Account Management or Strategic Customer Success within a B2B SaaS environment
- ✓A strong understanding of SaaS metrics (NRR, product adoption, expansion, renewals, churn)
- ✓A strong sense of ownership; hands-on, data-driven, and skilled in relationship management
- ✓Experience managing complex, multi-level stakeholder structures
- ✓Fluent business-level Dutch and English
- ✓Experience in the hospitality, POS, or hospitality tech industry is a plus
Benefits
- ★Equity program: Be an owner, not just an employee!
- ★€400 Health & Wellness budget per year for sports, wellness, or anything that boosts your energy
- ★Pension plan with company contributions
- ★Mental health support: Access to wellbeing and coaching services
- ★Hybrid working model: Flexibility to balance office collaboration and remote work
- ★NS Business Card or commuting allowance
- ★Bicycle plan: lease a bike via Lightspeed
- ★LinkedIn Learning access & career development paths
- ★Regular team events & lunches: we celebrate success together
