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SeniorFull-timeRust
Salary Range
$16,575 - $22,425 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our team in Mexico City. This role focuses on ensuring LinkedIn customers achieve a return on investment and drive successful adoption of LinkedIn Hiring Solutions.
Key Responsibilities
- →Serve as a Customer Champion and Advocate
- →Help Customers realize value from their investment
- →Manage a book of business by prioritizing and delivering on key customer lifecycle events
- →Partner with various stakeholders within assigned customers to ensure effective user and product onboarding and engagement
- →Commitment to personal journey with Diversity, Inclusion, and Belonging
- →Partner with teams and execute solutions to drive overall customer adoption, enhance customer success, mitigate customer churn risk, and return on investment
- →Act as a trusted advisor and provide ongoing consultation and leading practice recommendation
- →Develop and help customer drive change management principles and processes
- →Lead and maintain deep understanding of LinkedIn products and industry knowledge
- →Identify churn risk and maintain healthy customer engagement levels
- →Interpret and analyze customer insights to drive behavior change
- →Align on customer’s business objectives and goals to build measurable success plan
- →Share relevant data and insights that are impactful to customers
- →Provide best practices to help drive user behavior and product adoption
- →Manage and execute projects geared to drive adoption of new products and services
- →Track and document customer activity via system tools
- →Encourage customers to utilize appropriate LinkedIn resources
Requirements
- ✓Experience in customer success management
- ✓Strong understanding of LinkedIn products and solutions
- ✓Excellent communication and interpersonal skills
- ✓Ability to analyze customer insights and drive behavior change
- ✓Experience with project management and change management
- ✓Commitment to diversity, inclusion, and belonging
- ✓Willingness to travel when guidelines safely allow for in-person visits
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