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Mid LevelFull-timeRust
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Litify is seeking a Support Engineer (Tier 1) to join our expanding Customer Success team. This role will involve assisting customers with technical issues related to Litify’s suite of products and native Salesforce functionality through deep troubleshooting.
Key Responsibilities
- →Work directly with customers to resolve complex Salesforce/Litify issues and answer technical questions
- →Debug complex issues and discern between configuration issues, product bugs, and Salesforce platform bugs
- →Reproduce issues in Salesforce sandboxes and demo orgs
- →Identify potential product bugs and provide relevant information to Litify Tier 2 Support
- →Work closely with Customer Success Managers to collaborate on potential solutions
- →Perform basic configuration changes in Salesforce
- →Participate in special projects such as providing support for products in beta
- →Develop knowledgebase articles and video walkthroughs for the Litify Community
Requirements
- ✓1-3 years of technical customer-facing experience (preferably in the SaaS space)
- ✓1-3 years of experience working in Salesforce and Salesforce certifications such as ADM-201
- ✓Experience working with a ticketing system (preferably Atlassian Jira and Service Cloud)
- ✓Excellent judgment, analytical thinking, and attention to detail
- ✓Superb time management and organizational skills
- ✓Ability to work in an ever-changing and fast-paced environment
- ✓Capable of communicating technical information to non-technical audiences
- ✓Strong cross-functional collaboration skills, relationship building skills, and ability to achieve results
- ✓Strong verbal and written communication skills
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