Security Operations Specialist at Loopio

TAKE YOUR CAREER TO NEW HEIGHTS WITH LOOPIO! 🚀✨ Loopio is looking for a Security Operations Specialist to join our growing Information Security Team and play a key role in protecting our systems, data, and users. In this role, you’ll help ensure that security monitoring, detection, and response processes are operating effectively as Loopio scales. This Security Operations Specialist will monitor security alerts, investigate potential threats, and support incident response activities across Loopio’s environment. This role will also work cross-functionally with customer-facing teams to support security-related customer inquiries and contribute to customer trust and buyer enablement. This is a hands-on role well suited for someone who enjoys technical investigation, clear communication, and connecting security operations to real business outcomes in a collaborative, fast-paced environment. Note: This is an existing vacancy on the team What You’ll Be Doing - Monitor and investigate security events across network, platforms, and cloud environments - Support security incident response through investigation, escalation, and follow-up activities - Review authentication activity, access controls, and system configurations to identify potential gaps - Support with maintaining the effectiveness of security operational controls and practices, aligned with SOC 2 and ISO requirements - Maintain and support logging and monitoring controls across infrastructure and cloud services - Participate in BCP/DR testing and related documentation activities - Support the Information Security team with ongoing governance, risk, and compliance (GRC) activities - Collaborate with Engineering and Product to support secure software development practices - Work cross-functionally to support security operations and customer trust initiatives What You’ll Bring to the Team - Bachelor’s degree in Cybersecurity, Computer Science, IT, or related technical field - 3–5 years of experience in security operations, SOC, incident response, or IT operations with a strong security focus - Solid understanding of security monitoring, incident handling, access management, and logging practices in production environments - Experience supporting security controls aligned to frameworks such as SOC 2 and ISO 27001/42001 - Hands-on experience working in cloud and modern technology environments, including macOS, AWS, and Linux-based systems - Familiarity with SIEM, SAST, DAST, WAF and cloud security technology - Experience reviewing security events, investigating incidents, and contributing to follow-up activities - Strong organizational and time-management skills, with the ability to manage competing priorities in a fast-paced environment - Clear written and verbal communication skills, with the ability to explain security topics to both technical and non-technical stakeholders and work effectively with cross-functional partners - A proactive, detail-oriented mindset with sound judgment on when to escalate and when to proceed independently, while collaborating across teams - Professional certifications such as - CompTIA Security+, - ISC2 Certified in Cybersecurity (CC), Systems Security Certified Practitioner (SSCP), - GSOC or GIAC Applied Knowledge Certifications - Cloud security certifications from AWS or Azure, or - Comparable hands-on security credentials Where You’ll Work 📍 - We are currently only looking for candidates who reside in the Greater Toronto Area and can access our co-working space in Downtown Toronto for the occasional team get-together. - Loopio is a remote-first workplace because we recognize the advantages of working flexibly. We are HQ’d in Canada, with established hub regions around the world where we hire from. - Our employees (or Loopers, as we call ourselves!) live and work in 🇨🇦 Canada (British Columbia and Ontario), 🇬🇧 London, and 🇮🇳 India (specifically in Gujarat, Maharashtra, and Bengaluru). - The majority of our team is based in ON and BC, which means these employees live and work remotely within a 300km radius of Toronto (within Ontario) and Vancouver (Within BC).  - We offer flexible co-working locations available to Loopers in ON and BC. Those based in ON have the option of working out of our convenient co-working space located in the heart of Downtown Toronto and a 12-minute walk from Union Station. BC Loopers have the option to work centrally in Vancouver. It is whatever works best for you! - You’ll collaborate with your teams virtually across the UK, India, and North America (we’re just a Zoom call and Slack message away!) with core sync hours and focus time for headsdown work 🙇🏾 during the workday - We encourage asynchronous collaboration to effectively work as a global #OneTeam! Why You’ll ♥️ Working at Loopio - Your manager supports your development by providing ongoing feedback and regular 1-on-1s, we leverage Lattice [Upgrade to PRO to see link] for our 1:1s and performance conversations   - You will have the opportunity to elevate 🪄 your craft and the opportunity to explore your creativity, with a dedicated professional mastery allowance for more learning support! We encourage experimentation and innovative thinking to drive business impact. - We offer a wide range of health and wellness benefits [Upgrade to PRO to see link] to support your physical and mental well-being, starting day 1️⃣ with Loopio. - We’ll set you up to work remotely with a MacBook laptop 🍏, a monthly phone and internet subsidy, and a work-from-home budget to help get your home office all set up.   - You’ll be joining a supportive culture that has thoughtfully built out opportunities for connections in a remote first environment. - Participate in 🎤 townhalls, AMA (Ask-Me-Anything), and quarterly celebrations to celebrate the big wins and milestones as #oneteam! - Our four active Employee Resource Groups [Upgrade to PRO to see link] offer opportunities for employees to learn and connect year-round.  - You’ll be a part of an award-winning workplace 🏆with an opportunity to make a big impact on the business. Questioning your qualifications? Read this ‼️ Hi there, we recognize that all too often, potential candidates don’t apply for a position simply because they don’t hit every single criteria included in the job description—particularly members of underrepresented groups.  Whether or not your experience ✅ checks off all the boxes on a job posting, we still encourage you to apply to ensure that your application receives a review from our team. We understand that a resume can only showcase so much during the applicant stage, so we've created prompts in the application for you to share more about yourself. If you've made a career transition (or a few!), you’re self taught in a new role, or you have skills/experience you’d like to highlight, we want to hear more about what you could bring to the table. AI in Recruitment 👩🏻‍💻 At Loopio, we leverage  artificial intelligence (AI) technology to enhance our recruitment process. These tools assist with tasks such as resume screening, drafting preliminary job descriptions, generating initial interview questions, transcription and occasionally sourcing prospective candidates. However, AI is never used to make final hiring decisions; our use of AI  serves to support repetitive and administrative tasks in order to streamline our hiring and recruitment workflows. We are committed to the responsible use of AI in our hiring practices, prioritizing both  an improved candidate experience and operational efficiency. Our standardized hiring practices remain focused on reducing biases, with all key hiring decisions  solely made by our team. We continuously review and refine our hiring practices to align with  industry best practices and evolving legal guidelines AI Usage in Interviews 🤖 The Loopio interview process is designed to help us better understand your professional experiences, as well as your unique perspective and approach to delivery and collaboration. To ensure a fair and accurate assessment, we expect candidates to refrain from using AI-generated content to produce responses to our interview questions during the live interview, as our goal is to evaluate your own knowledge and problem-solving abilities - not those of an AI assistant. If AI-generated responses are identified during the interview, Loopio reserves the right to disqualify candidates from the interview process. For specific roles that include a take-home assignment, our AI Interviewee Policy allows the use of AI for initial support; however, the final submission must be a true reflection of your personal insights, skills and decision-making. Loopio is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from all backgrounds and lifestyles to consider us as a future employer. Please contact a member of our Talent Experience team ([Upgrade to PRO to see contact]) should you require accommodations at any point during our virtual interview processes.