Community Manager at luxurypresence

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company on track to hit $100M in annual recurring revenue in the next six months. More than 87,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business. The opportunity: We are seeking a Community Manager to step into a critical role during a pivotal stage of this community’s development. This is not simply a continuity hire; this role will be instrumental in guiding the community through its beta phase and ensuring a seamless path toward pre-launch readiness. This position sits at the intersection of community engagement, customer advocacy, and product feedback. You will be responsible for maintaining and advancing the community experience while actively driving beta feedback loops, iterating on programming, and ensuring the community is positioned for a successful official launch. Given the timing, this role requires both strategic thinking and hands-on execution; someone who can step in quickly, build trust with members, and ensure momentum is not only maintained but accelerated during this critical go-to-market phase. This is a temporary position expected to last approximately 5 months, with potential for extension depending on business needs. If you’re a relationship-builder who thrives in fast-moving environments and is excited to help shape and launch a high-impact community experience, this is an opportunity to play a meaningful role at a defining moment. Here’s what we’re looking for: Your Skillset: Exceptional communication skills with a clear, confident, and warm tone Strong community-building instincts; able to foster connection and shared purpose among diverse user groups Experience with community management platforms, ideally Circle or similar Operational mindset with strong project management and prioritization abilities Analytical thinking: able to track engagement trends and translate feedback into insights Familiarity with marketing, social, and CRM tools such as HubSpot Your Experience: 2–5 years in a community building role, ideally within real estate or working with entrepreneurs (e.g. creators, freelancers, founders, etc.) Demonstrated success in launching, growing, and managing online communities Proven ability to lead programs and initiatives with minimal oversight Cross-functional collaboration experience across marketing, product, and support   Here are your responsibilities and expected outcomes: Community Engagement & Beta Programming:Lead and execute a high-impact community experience during the beta and pre-launch phase, ensuring strong engagement, clear value delivery, and rapid iteration. Facilitate core programming, including content, events, and discussions, that drives meaningful connections and surfaces actionable insights. Continuously test, refine, and optimize formats based on member behavior and feedback, with the goal of validating what will scale for launch. Beta Experience & Member Journey:Guide members through a seamless and high-touch beta experience. Set clear expectations, onboard participants effectively, and ensure consistent communication throughout the beta lifecycle. Identify friction points, engagement gaps, and opportunities to elevate the experience, proactively implementing improvements to ensure strong retention and satisfaction heading into launch. Product Feedback & Iteration Loop:Own and operationalize tight feedback loops between the community and internal teams. Synthesize qualitative and quantitative insights from members to inform product, positioning, and go-to-market decisions. Partner closely with product, marketing, and customer success to ensure feedback is actionable, prioritized, and visibly incorporated, closing the loop with the community. Ambassador Activation:Identify and activate early high-value members as potential ambassadors during beta. Pilot lightweight ambassador initiatives (e.g., content contributions, event participation, referrals) to test what resonates, laying the groundwork for a scalable program post-launch. Operational Foundations & Documentation:Build on and document the initial systems, workflows, and playbooks needed to scale the community post-launch. Define baseline success metrics (engagement, participation, feedback quality) and track performance throughout beta. Ensure a clear, structured handoff with insights, recommendations, and documented processes to support continued growth. Join us in shaping the future of real estate The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages. We're a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition. Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We're backed by world-class investors, including Bessemer Venture Partners, NextEquity Partners, Toba Capital, and Switch Ventures, and have raised $89 million to date. More than 18,000 real estate businesses rely on our platform, including 30% of the Wall Street Journal RealTrends top agents and teams. Additionally, many of the industry's most powerful brokerages rely on Luxury Presence as a trusted business partner. Every year since 2020, Luxury Presence has ranked on BuiltIn's Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we've received several Tech100 Awards, and we just scored an Inman Innovation Award for Best AI-Powered Platform. Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.