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LeadFull-time
Salary Range
CA$80,455 - CA$105,598 /year
About the Role
We are looking for a driven and self-motivated Security Operations Centre Team Lead for our Calgary branch. This role involves leading a team that monitors, investigates, and responds to security alerts in real time, acting as frontline defenders for our client's environment.
Key Responsibilities
- →Lead a 7x24 team of Tier 1 and Tier 2 SOC Analysts supporting Long View clients and tools
- →Serve as escalation point for SOC Team members
- →Mentor and train SOC staff on best practices and use of security tools
- →Ensure timely response to detect, triage, and escalate alerts
- →Direct continuous improvement within the SOC
- →Manage expectations around performance and procedural work for team members
- →Conduct weekly team meetings and regular 1:1s with SOC team members
- →Be available for team escalations that require leadership decisions, guidance, and action
- →Ensure SOC operations align to written procedure and policy to assure quality of service delivery
- →Ensure responsiveness of the SOC team by driving accountability
- →Understand and report on KPIs for both overall service delivery and individual performance
- →Liaise with vendor representatives at an operational level
- →Resolve operational deficiencies/seek new efficiencies where possible
- →Serve as first-tier escalation point for Site Managers/Focals around service delivery issues
- →Execute post-mortems on service delivery escalations, identify required changes or solutions and implement
- →Provide support to pre-sales/sales/practice groups as required
- →Communicate effectively to customers in a manner that is easy to understand and non-technical
Requirements
- ✓Proven ability to lead a team that works 7x24
- ✓5+ years of experience managing complex, multi-tenant infrastructure tools and systems
- ✓5+ years of experience working in a multi-tenant service provider environment
- ✓Experience with XDR
- ✓Formal security certifications like Security+, CySA+ or equivalent
- ✓Experience working with and managing incident, problem, change and service requests that follow ITIL framework standards
- ✓Strong strategic planning and analytics skills
- ✓Strong adherence to service delivery excellence
- ✓Experience with other common security technologies (IDS, Firewall, WAF, DLP, etc.) would be considered an asset
- ✓Bachelor’s Degree in Computer Science, Information Technology Management would be considered an asset
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