Senior Tech Ops Program Manager at Lyft

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. We believe that our people are our greatest asset, and the technology that supports them is crucial to our success. Within Corporate Engineering, IT, Privacy and Security teams, we’re focused on partnering with our business customers and stakeholders to elevate their impact to game-changing status. Our strategic initiatives, formulated through our customer-obsession culture, deliver the technology they need to increase their velocity and impact. We're seeking an experienced Senior TechOps Program Manager to drive high-impact, high-value initiatives that propel Lyft forward. The ideal candidate will partner cross-functionally with business leaders and technology delivery teams, serving as the critical connection point that ensures our organization moves with unified purpose and measurable impact. If you are a candidate who has the vision of what could be, who has the ability to cultivate relationships, and a bias for driving impact, then you may be the ideal person for this position. We are committed to building a diverse and inclusive team and encourage applications from candidates of all backgrounds. Responsibilities: • Lead end-to-end program delivery for complex, multi-year initiatives such as financial technology transformations (Oracle, Anaplan), people technology transformations (Workday, Greenhouse), sales technology rollouts (Salesforce), IT infrastructure transformations (network engineering, systems engineering, identity management, and/or IT service management), privacy compliance programs (GDPR, CCPA), and security implementations • Execute strategic planning sessions and cross-functional prioritization with Corporate Engineering, IT, Privacy and Security leadership teams to align program roadmaps with business objectives • Manage program governance through biweekly and monthly strategic initiative reviews, risk assessments, and executive reporting that drives accountability and informed decision-making • Orchestrate cross-functional program teams spanning engineering, IT operations, security, privacy, compliance, and business stakeholders to ensure seamless program delivery • Drive enterprise technology lifecycle management including vendor selection, contract negotiations, system integrations, and sunset/migration planning • Proactively manage program risks and dependencies, implementing course corrections and executive stakeholder communications to keep initiatives on track • Partner with finance and strategy teams to manage program budgets, track ROI, and optimize resource allocation across the technology portfolio Experience: • 8+ years executing complex transformation programs in operations, consulting, strategy, or enterprise technology • 6+ years leading enterprise technology program delivery, with demonstrated experience in ERP implementations (Oracle Financials) and post acquisition (M&A) technology integrations • Ideal candidate also has experience supporting one of the following: HCM platforms (Workday, Greenhouse), CRM rollouts (Salesforce), IT infrastructure and operations (network engineering, systems engineering, identity management, endpoint/MDM management, SaaS and collaboration platform migrations, and/or IT service management), security tool deployments, or privacy compliance initiatives • Proven track record executing full-cycle transformations from business case development through implementation, change management, and operational handoff • Experience leading privacy and security programs such as GDPR/CCPA compliance, security framework implementations, identity management systems, or data governance initiatives • Experience leading enterprise-wide AI and automation initiatives by identifying high-impact generative AI opportunities to optimize processes and drive a culture of continuous operational excellence • Strong executive communication skills with ability to manage up to C-level stakeholders and translate complex technical and regulatory requirements into business impact • Demonstrated experience managing technology vendors, complex procurement processes, and success managing technology budgets exceeding $1M annually • Track record coordinating cross-functional teams across IT, Engineering, Security, Privacy, Compliance, Finance, HR, and business operations • Strong business acumen with the ability to identify strategic needs, lead all aspects of planning, and generate alignment with key business partners • Forward-thinking strategist with proven success in translating strategy to tactical plans with high-quality execution and delivery. • An empathetic leader style and a strong sense of self-awareness Benefits: • Extended health and dental coverage options, along with life insurance and disability benefits • Mental health benefits • Family building benefits • Child care and pet benefits • Access to a Lyft funded Health Care Savings Account • RRSP plan with company match to help save for your future • In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service • Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible. • Subsidized commuter benefits and Lyft ride credits Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request. Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid The expected base pay range for this position in the Toronto area is CAD $122,000 - CAD $152,500, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process. Lyft may use artificial intelligence to screen applicants, however, Lyft employees make the ultimate selection and hiring decisions. This job fills an existing vacancy.