Legal Operations Specialist at Lyra Health

About Lyra Health Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. About the Role: As a key member of Lyra’s legal team, you will be instrumental in supporting the department's expanding operations and furthering Lyra’s mission to provide mental health solutions to employers nationwide. You will be responsible for supporting scalable processes that enhance the efficiency and operational excellence of the legal team. A core aspect of this role involves optimizing and managing legal technology systems. This includes leveraging and maximizing the capabilities of Contract Lifecycle Management (CLM) tool, Ironclad, as well Salesforce, ServiceNow, Coupa and other management systems. The successful candidate will be a highly organized, detail-oriented, and results-driven professional with a minimum of five years of experience working with CLM tools and legal technology systems. You must be proactive, customer service-oriented, and capable of operating autonomously with limited day-to-day oversight. This role requires the ability to adapt to shifting priorities, business drivers, and organizational needs, thriving in a fast-paced and dynamic environment while executing effectively and collaborating proactively with various cross-functional teams. Responsibilities • The Legal Operations Specialist will play a key role in supporting the Legal team's efficiency and organization. This includes:Contracting Workflow Management: • Manage the operational maintenance of contract-related workflows, including the repository, templates, and performance metrics. • Coordinate and meticulously manage the coordination, tracking, assignment, and execution (signatures) of contracts. • Archive and maintain contract metadata to ensure full compliance.Operational and Project Support: • Provide direct support to various practice areas within the Legal team. • Assist in resolving both internal and external department requests. • Develop and generate essential department dashboards and reports on performance, productivity, and key metrics. • Provide comprehensive project management support for various initiatives. • Handle the distribution of departmental mail.Process Improvement and Collaboration: • Identify opportunities to enhance and streamline existing legal processes. • Stay current with the latest legal operations industry trends and technology advancements. • Build and maintain strong, collaborative relationships with cross-functional business stakeholders at all levels of the company. • Provide support to users on legal tools and processes. Qualifications • Education and Experience: Bachelor's Degree required. 5+ years of relevant experience in a field like project management, sales, or business operations. Preference for experience in a law firm or in-house legal department (e.g., legal operations, contracts administration, paralegal), with a background in the healthcare sector being a plus. • Technical Proficiency: Demonstrated experience with legal management tools such as Contracts Lifecycle Management (CLM), supplier/procurement software, and CRM systems (specific experience with Ironclad, ServiceNow, Brightflag, Coupa, and Salesforce is preferred). • Adaptability and Initiative: Ability to quickly learn, design, and manage the ongoing maintenance of new software and technology. Must be comfortable enough with technology to effectively communicate and support users. • Organizational and Execution Skills: A detail-oriented, organized problem solver capable of taking initiative to drive strategic and tactical objectives. Must be able to manage competing priorities, seamlessly shift between tasks/projects, and ensure projects are completed. • Mindset and Collaboration: Possesses an entrepreneurial, ownership mentality to thrive in a fast-paced and dynamic environment. Must be a supportive team player who operates autonomously, brings a positive attitude, and demonstrates exceptional customer service, listening, and collaboration skills when navigating sensitive issues and engaging multiple partners. "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [Upgrade to PRO to see contact]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."