Network Operations Manager at Lyra Health

About Lyra Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. The Network Operations Manager is responsible for operationalising the strategic vision of the Clinical Operations Manager to enable global account growth within the Canadian market. This role translates high-level strategies into actionable plans, overseeing the end-to-end recruitment, onboarding, and performance management of a high-quality provider network. By ensuring compliance and effective resource allocation, this role is pivotal in scaling service delivery and guaranteeing the capacity required for global clients in Canada. Responsibilities 1. Provider Recruitment & Onboarding • Oversee clinical provider recruitment to ensure alignment with quality standards and network needs. • Manage onboarding for new affiliates to ensure adherence to Lyra’s standards and local compliance. • Handle rate negotiations and contracting for new affiliate partners. • Ensure smooth referral handovers between the network and clinical organisation. 2. Network Strategy & Performance Execution • Drive the execution of network expansion, capacity planning, and retention strategies to meet local and global service level agreements (SLAs). • Track key operations metrics, such as recruitment funnels, onboarding times, and network utilisation. • Work with the Clinical Operations Manager and Country Manager to manage and track key network projects and optimisations. • Develop, document, and continuously refine Standard Operating Procedures (SOPs) for all network activities. 3. Network Governance, Training and Auditing • Support our Clinical Operations Manager on maintaining clinical governance over the network. • Execute formal auditing of cases to ensure quality. • Manage and address complaints received about affiliates. • Provide essential clinical training for onboarding new affiliates. • Facilitate clinical upskilling for existing network members in-line with Lyra SOPs Qualifications • Education: Degree in Healthcare Administration, Business Management, Operations Management, or a related field. • Professional Experience: Clinical background with a minimum of 5 years of operations management experience • Proven experience in managing and scaling a provider network (or similar). • Technical & Analytical Skills: Strong understanding of data analysis and leveraging data for operational decision-making. • Excellent project management skills with a track record of successful execution. • Key Attributes: Familiarity with the Canadian healthcare landscape and regulatory requirements. • Strong organisational, problem-solving, and analytical skills. • Ability to thrive in a fast-paced, dynamic, and evolving environment "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [Upgrade to PRO to see contact]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."