Operations Manager, Care Navigator Team at Lyra Health

About Lyra Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. About the Role Lyra Health is looking for an Operations Manager to help us grow and scale our Care Navigation offering to align with company goals and to continue to promote the value add of client-facing, access support services. This role will be a great fit if you are energized by leading a small team of project managers and interested in advancing service maturity through encouraging continuous improvement and innovation, managing projects, resource management, maintaining high service quality, meeting customer/client expectations and achieving departmental objectives. You should be a strategic problem solver who is highly organized, isn’t afraid to dive into the details, and thrives in a fast-paced environment. Responsibilities • Serve as a people manager to a small operational team with the following responsibilities: work prioritization, team member delegation, team performance and associated program metrics monitoring • Contribute to medium to large sized projects to innovate on new and existing day-to-day care navigation processes or operational workflows through internal tool domain knowledge and familiarity with cross functional tools and workflows • Leverage analytics effectively to drive decision making, define objectives, interpret findings, and evaluate project/initiative outcomes and success • Gather, document, and manage business requirements throughout a project lifecycle in collaboration with Business Analyst or independently • Collaborate with cross-functional partners to demonstrate CNT value by delivering consistent results, taking initiative, creative solutioning, being visible and active, and serving as a strong, strategic partner - maintaining our spot at the table • Support internal initiatives to build a world-class team Qualifications • 8+years of experience with digital health operations, management consulting, or related experiences; some high-growth operations or startup experience is strongly preferred • Highly organized self-starter who excels in driving clarity amidst ambiguity; ability to prioritize competing tasks • Experience building new programs from scratch • Strong project management skills and a demonstrated ability to drive results with cross-functional partners • Facility with data analysis and a metrics driven approach to problem solving • Knowledge of user acceptance testing (UAT) procedures is ideal • Able to distill and communicate the ‘so what’ from complex analytics • Passion for expanding access to quality mental health care "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [Upgrade to PRO to see contact]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."