Sr. Associate, Legal Operations at Lyra Health

About Lyra Health Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. About the Role: As a key member of Lyra’s legal team, you will be instrumental in supporting the department's expanding operations and furthering Lyra’s mission to provide mental health solutions to employers nationwide. You will be responsible for building scalable processes that enhance the efficiency and operational excellence of the commercial contracting team and the broader legal department. A core aspect of this role involves optimizing and managing legal technology systems. This includes leveraging and maximizing the capabilities of Contract Lifecycle Management (CLM) tool, Ironclad, as well Salesforce, ServiceNow and other management systems. The successful candidate will be a highly organized, detail-oriented, and results-driven professional with a minimum of 5 years of experience working with CLM tools and legal technology systems. You must be proactive, customer service-oriented, and capable of operating autonomously with limited day-to-day oversight. This role requires the ability to adapt to shifting priorities, business drivers, and organizational needs, thriving in a fast-paced and dynamic environment while executing effectively and collaborating proactively with various cross-functional teams. Responsibilities • Contracting Workflow Management: • Serve as a key legal partner by supporting the commercial contracting team and other business stakeholders throughout the contracting process. • Ensure a compliant and efficient contracting workflow. • Draft and review contracts, adhering to approved business guidelines. • Legal Technology & Operations: • Administer and maintain the legal technology stack, including the contract repository, workflows, templates, playbooks, and system integrations. • Proactively identify opportunities for process and workflow enhancements while managing internal legal operations. • Stay current with the latest legal operations industry trends and technology developments. • Project Management & Training: • Lead and support various legal operations projects from initiation through implementation and completion. • Develop and deliver internal training and support programs for legal management tools and contracting processes. • Team Support & Cross-Functional Collaboration: • Support various Legal team members in resolving both internal and external requests. • Cultivate strong cross-functional relationships with business stakeholders across all levels of the company. Qualifications • Bachelor's Degree • 5+ years of experience in project management, sales, and business operations. A background within a law firm or in-house legal department (e.g., legal operations, contracts administration, or paralegal) is required, with a preference for experience in the healthcare sector. • Proficiency with legal management tools, specifically in areas such as Contracts Lifecycle Management (CLM), supplier/procurement software, and CRM systems. Direct experience with Ironclad, ServiceNow, Brightflag, Coupa, and Salesforce is highly desirable. • Demonstrated technical aptitude, including the ability to rapidly master and maintain new software and technology, and effectively communicate technical support to users. • Detail-Oriented Problem Solver: Highly organized with the ability to take initiative, drive both strategic and tactical objectives, manage shifting priorities, and independently bring projects to successful completion. • Entrepreneurial & Adaptable: Possesses an ownership mentality and the ability to thrive and manage competing priorities within a fast-paced, dynamic work environment. • Collaborative Service Focus: Exceptional customer service, listening, and collaboration skills. Proven ability to navigate sensitive issues and work effectively with multiple stakeholders and partners. • Team-Oriented Autonomy: Capable of operating independently while being a supportive team player who contributes a collaborative and positive attitude to the workplace. • Data-Driven: Experience in developing impactful reports that not only provide information but actively drive decision-making and action. "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [Upgrade to PRO to see contact]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."