IT Support Engineer at Magic.dev

Magic’s mission is to build safe AGI that accelerates humanity’s progress on the world’s most important problems. We believe the most promising path to safe AGI lies in automating research and code generation to improve models and solve alignment more reliably than humans can alone. Our approach combines frontier-scale pre-training, domain-specific RL, ultra-long context, and inference-time compute to achieve this goal. ABOUT THE ROLE As an IT Support Engineer at Magic, you will own the experience every employee has with technology from day one. That starts with onboarding: making sure new hires are set up, unblocked, and productive before they ever submit their first ticket, and extends through the full employee lifecycle. This role sits within a small IT team handling the full spectrum of IT and security operations. You are expected to be proactive, not reactive: anticipating problems, improving the experience, and using AI tools as a first instinct when finding ways to work smarter. This is an in-office role, 5 days/week in San Francisco. The expectation is genuine ownership: not just closing tickets, but caring deeply about whether the person on the other end actually had a good experience. WHAT YOU'LL WORK ON - Own the employee onboarding experience end-to-end: device provisioning, account setup, and access management - Partner closely with Recruiting, Operations, and Office teams to keep onboarding coordinated and consistently improving as we scale - Triage and resolve end-user issues across hardware, macOS, SaaS platforms, and accounts via ticketing system in Slack - Administer Google Workspace, Slack, AI tools, and other core SaaS tools - Manage macOS endpoints via MDM: enrollment, configuration profiles, scripts, and policy enforcement - Troubleshoot identity and access issues across SSO, MFA, SCIM, and directory services - Build automations via internal toolings that eliminate toil and improve the support experience - Maintain SF office infrastructure: network, AV, conference rooms, and physical security - Write runbooks, automation scripts (Bash/Python), and internal documentation - Participate in an on-call rotation for urgent issues outside business hours WHAT WE'RE LOOKING FOR - 5+ years of IT support experience in a fast-paced environment, startup or high-growth tech preferred - Deep macOS proficiency: you know the platform end-to-end, GUI to command line - Hands-on MDM experience (Kandji, Jamf, or equivalent) - You default to AI tools and automation when you see repetitive work - Solid Google Workspace administration - Comfortable scripting in Bash; Python is a plus - Experience building automations or workflow tooling that reduced manual support burden - Solid understanding of identity and access: SSO, SAML, SCIM, MFA, directory services - Detail-oriented and attentive: you notice what others miss, follow through without being asked, and hold yourself to a high bar where a closed ticket is not the same as a person being taken care of STRONG CANDIDATES MAY ALSO - Have hands-on experience with AI tools in a professional IT context - Have experience with endpoint security tooling and zero-trust concepts - Have networking fundamentals: VLANs, DNS, DHCP, firewall rules - Have worked in a SOC 2 or compliance-conscious environment - Have working knowledge of Terraform and infrastructure-as-code concepts COMPENSATION, BENEFITS, AND PERKS (US) - Annual salary range: $170K - $230K - Equity is a significant part of total compensation, in addition to salary - 401(k) plan with 6% salary matching - Generous health, dental and vision insurance for you and your dependents - Unlimited paid time off - Visa sponsorship and relocation stipend to bring you to SF, if possible - A small, fast-paced, highly focused team Magic strives to be the place where high-potential individuals can do their best work. We value quick learning and grit just as much as skill and experience. OUR CULTURE - Integrity. Words and actions should be aligned - Hands-on. At Magic, everyone is building - Teamwork. We move as one team, not N individuals - Focus. Safely deploy AGI. Everything else is noise - Quality. Magic should feel like magic