Loading...
ManagerFull-timeRustGitAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Digital Customer Success Manager to join our team at MagicSchool, the premier generative AI platform for teachers. You will own a large portfolio of small schools and districts, ensuring partners adopt and use MagicSchool regularly with measurable impact.
Key Responsibilities
- →Drive meaningful adoption by leading onboarding experiences and integrating MagicSchool into instructional routines
- →Achieve measurable outcomes by hitting key metrics such as weekly usage, renewals, and Net Revenue Retention
- →Deepen strategic relationships by building trusted connections with educators and district superintents
- →Create scalable impact by building tutorials, guides, and other resources to help customers succeed independently
Requirements
- ✓Minimum 2-3 years in a customer-facing role such as customer success, account management, or EdTech implementation
- ✓Proficiency with CRMs and customer success tools like Gong and Salesforce
- ✓A proven track record of meeting NRR and retention targets
- ✓Prior experience in K–12 education is a plus
Benefits
- ★Work on cutting-edge AI technology that directly impacts educators and students
- ★Join a mission-driven team passionate about making education more efficient and equitable
- ★Flexibility of working from home with a unique culture built on relationships, trust, and collaboration
