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ManagerFull-timeAWSGit
Salary Range
$61,200 - $82,800 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Digital Customer Success Manager will play a pivotal role in shaping and delivering an outstanding digital experience for customers of Magnet Forensics. This role focuses on ensuring customers gain maximum value from the company's digital investigative software through data-driven insights and engagement strategies.
Key Responsibilities
- →Develop and optimize digital engagement touchpoints throughout the customer journey
- →Use data analytics to monitor customer behavior and personalize interactions
- →Help moderate the customer community and drive participation
- →Collaborate with marketing and product teams to execute digital strategies
- →Tailor content for different customer segments
- →Define and refine customer journey maps
- →Implement and optimize automated workflows
Requirements
- ✓Proven experience in digital customer success or marketing with focus on tech-enabled engagement
- ✓Strong written communication skills
- ✓Ability to manage multiple priorities in a fast-paced environment
- ✓Demonstrated success with complex software products
- ✓Experience with Gainsight or similar platforms is a plus
Benefits
- ★Generous time off policies
- ★Competitive compensation
- ★Volunteer opportunities
- ★Reward and recognition programs
- ★Employee committees & resource groups
- ★Healthcare and retirement benefits
