Site Reliability Engineer - Infrastructure at Make

Make is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other locations. Why do we love building Make (and why you might, too)? We're working on building one of the fastest-growing automation platforms and we are looking to hire a passionate professional with a strong interest to shape a career with a focus on Cloud services. Our team is strictly technical, so you won't be "bothered" by business areas. We have a passion for automation whenever possible and focus on cloud technologies and the Kubernetes platform to enable Product teams to release new versions according to their needs. Sharing knowledge and feedback inside the team is at the top of our priorities, and we welcome others with the same mindset. The aim is to ensure the maximum stability of our infrastructure and thus contribute to the satisfaction of our customers. What you’ll do • Design and implement the architectural blueprints that allow our global automation platform to scale while maintaining high availability. • Define the SLIs, SLOs, and error budgets that guide our engineering teams' balance between rapid feature velocity and system stability. • Build and maintain observability pipelines using metrics, logs, and traces to provide engineers with immediate, actionable clarity on service behavior in production. • Participate in the resolution of production incidents and follow the blameless postmortem process to transform system failures into permanent technical improvements. • Cultivate an engineering environment focused on continuous learning from outages to proactively harden our platform against future regressions. • Develop and automate our CI/CD pipelines to ensure code changes are validated and deployed safely using strategies such as canary or blue/green releases. • Introduce and scale chaos engineering experiments to identify and fix infrastructure weak points before they can impact our customers. • Collaborate with developers during early design phases to ensure all new services meet our strict standards for scalability, security, and reliability. • Mentor senior engineers across the organization and represent SRE principles in technical leadership forums to ensure long-term platform health. • Participate in an on-call rotation to respond to incidents and maintain the 24/7 availability of the make.com platform. Our Tech stack • ⚙️ Back-end: Node.js, TypeScript, PostgreSQL, RabbitMQ, Redis, Elasticsearch • 🖥 Front-end: Angular, TypeScript, Redux, Web Components, Canvas, Nx • ☁️ Infra: Amazon AWS, Docker, Kubernetes • 🚚 CI/CD: GitHub, CircleCI, ArgoCD • 🔎 Monitoring: DataDog • 🤖 AI: Claude Code, Cursor, Gemini, GitHub Copilot (and experimenting with more) What we expect from you • You get AI. You’re already using it daily to move faster and build better, whether you're designing a system, writing code, or shipping features. • 6+ years of experience in Software Engineering or SRE roles, with a proven track record of technical leadership. • A thorough understanding of how to apply SLI and SLO principles to drive meaningful reliability outcomes. • A development-first mindset where you approach infrastructure challenges through the lens of a software engineer. • Significant experience in mentoring and leveling up other senior engineers within a high-growth environment. • Deep proficiency in managing and operating Linux/Unix-based infrastructure at scale. • Extensive practical knowledge of cloud providers, with a strong preference for AWS. • Expert-level experience with container orchestration, specifically running production workloads on Kubernetes. • Advanced skills in Infrastructure as Code (IaC) using tools like Terraform to maintain version-controlled environments. • Direct experience building and optimizing CI/CD pipelines and executing modern deployment strategies like canary or blue/green. • Excellent communication skills in English to collaborate effectively with our international teams. What we offer • 📈 RSUs grant in a rapidly growing company raising its value every day • 💸 Annual bonus • 🌎 Multinational team with 42 nationalities creating the future of automation • 🎓 Learning & Development plan (online language, professional courses, conference tickets and other trainings) & 2 learning days per year • 🍎 Notebook/Macbook and 34’’ curved monitor • 🏝 25 days of vacation, 4 sick days, Company day off 31.12. • 🫶 10 care days to care for your loved ones • 👨‍👩‍👧‍👦 Extra parental vacation (3-6 months) • 👶 RSUs grant for a newborn child • ☂️ Life insurance • 🏋️ Benefit Plus Cafeteria (incl. MultiSport Card) • 💰 Remote working allowance • 🍍 Snack bar, coffee, tea, fruit and vegetable, and sweets all day - every day - available for everyone • 🥗Wednesday lunch, and Friday break, with company-provided food and drinks, with music and lively discussion • 🏡 Flexible working hours + home office • 🐕 Company therapy pets in Prague's office (dog-friendly office) • 🖨 Company 3D printer • 🥳 Team buildings, parties, and company events multiple times a year #careeratmake What we stand for: 🤝 We roll together - We embrace different ideas to grow together and create powerful solutions. 🚀 Customer impact first - We empower our customers to succeed, aiming for sustainable impact. ⚽ Game on! - We're explorers at heart: play is our fuel and creativity has no limits. For more, feel free to check out our Life at Make Instagram, Meet-up page, or YouTube to get a sense of the vibe. At Make, we know that exceptional work comes from people who bring different perspectives and experiences. We build a place where everyone feels welcome, heard, and empowered to create, contribute, grow and make an impact. We encourage people of all backgrounds, identities, abilities, and experiences to apply. Our hiring decisions are based on your qualifications, skills, merit, and the needs of our business. We have zero tolerance for discrimination or harassment of any kind. Accessibility and Candidate Notices