Enterprise Customer Success Manager at Mariadbplc

About the Role

The Enterprise Customer Success Manager will be responsible for the long-term success, value, and retention of their customer portfolio utilizing MariaDB database solutions. This role requires bilingual proficiency in Korean and English to strengthen and manage partnerships between customers and the company.

Key Responsibilities

• →Support and engage with customers throughout all stages of their customer lifecycle: onboarding, adoption, expansion, retention, and advocacy.
• →Guide new customers through onboarding for MariaDB deployments, consulting on best practices to ensure value.
• →Formulate an ongoing meeting cadence with the assigned portfolio.
• →Become a trusted advisor and advocate for customers within the company.
• →Understand customers' data management strategies and articulate improvements leveraging MariaDB capabilities.
• →Identify proactive opportunities to work with and provide value to customers.
• →Proactively address customer experience issues early, collaborating with Technical Support.
• →Work with Sales Engineers and Professional Services to determine appropriate services for MariaDB upgrades, migrations, and maintenance.
• →Conduct regular business reviews within accounts, showcasing value and learning about business goals.
• →Encourage customer participation in company initiatives.
• →Measure, manage, and improve customer health, engagement, and value realization.
• →Coordinate with Account Executives to ensure the upgrade, migration, and growth of the customer portfolio.
• →Articulate growth plans, expectations, and successes within success plans.
• →Communicate customer needs to other parts of the business and act as a customer champion.
• →Work collaboratively to promote customer satisfaction and success.
• →Manage and maintain customer portfolio to achieve Net Retention goals.