VP, Digital Customer Experience & Commercial Technology at MasterBrandCabinetsLLC

We are seeking a Vice President, Digital CX & Commercial Technology to lead the strategy and execution of technologies that power commercial growth and differentiated customer experiences across all channels. This leadership role sits at the intersection of commercial strategy, customer experience, and enterprise technology, translating business priorities into scalable platforms, products, and outcomes. This is a high-impact opportunity for a leader who brings deep commercial acumen, a strong technology mindset, and the ability to influence at the highest levels of the organization while remaining hands-on where it matters most. Responsibilities • Own the end-to-end Commercial Technology vision and multi-year roadmap, aligned to revenue growth, customer experience, and enterprise architecture. • Partner closely with senior Commercial, Sales, Marketing, and Technology leaders to prioritize initiatives based on business value. • Translate complex business needs into integrated, scalable technology solutions. • Provide portfolio governance including capital planning, funding forecasts, and benefits realization. • Lead delivery of customer-facing platforms such as CRM, CPQ, Order Management, ERP, pricing systems, and customer/dealer portals. • Own executive-level escalation and resolution of customer-impacting issues. • Establish KPIs and operating rhythms to track delivery, adoption, financial performance, and customer outcomes. • Champion automation and responsible AI to improve speed, accuracy, and cost-to-serve. • Define how systems should work together to create seamless end-to-end customer experiences. • Promote modern product delivery and Agile practices where appropriate. • Lead and develop leaders and their teams, with the ability to scale the organization as business needs grow. • Assess talent gaps and build high-performing, execution-oriented teams. • Balance strategic leadership with hands-on engagement and problem solving.