Community Manager - Relocation at Medier

Medier isn’t just a marketing agency—we’re creative partners to our clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, we offer a comprehensive suite of expert services. By combining creativity with data-driven insights, we don’t just deliver campaigns—we deliver results. Our philosophy is simple — hire a team of diverse, passionate people and foster a culture that empowers you to do your best work. Is it a match? You’re in. Locations: Open to candidates currently based in, or willing to relocate to Lisbon! Position Overview: The Community Manager is the "front line" of our brand. You will be responsible for the day-to-day pulse of our social channels, ensuring our global player base feels heard, entertained, and supported. This role is a perfect entry point for a social-native who thrives on real-time interaction, sports culture, and brand advocacy. You will act as the bridge between our players and our internal operations, ensuring every interaction reflects our brand voice. Key Responsibilities: • Daily Community Management: Monitor all social channels (X, Instagram, Facebook, TikTok) to respond to player inquiries, celebrate big wins, and foster a positive community environment. • Escalation Management: Identify and escalate complex player issues, technical bugs, or VIP inquiries to the OSMM or Customer Support teams. • Content Creation & Translations: Assist in the production of "on-the-fly" social content. Adapt and translate brand messaging to ensure it resonates with the sports and casino culture. • Scheduling & Posting: Own the technical execution of the social calendar, ensuring all approved posts are scheduled and go live accurately across all platforms. • Traffic for Boosting: Monitor organic post performance in real-time; identify high-performing content and flag it for the paid media team to receive "boosted" spend. • Reporting: Pull monthly raw data and metrics; contribute initial insights on community sentiment and engagement trends to monthly performance reports. Qualifications: • Social Fluency: Deep understanding of X, Instagram, TikTok, and Facebook algorithms and community norms. • Strong Communication: Exceptional writing skills with the ability to adopt a specific brand "voice" (witty, professional, or high-energy). • Attention to Detail: Ability to manage multiple posting schedules without errors in copy or links. • Location: Must be located in or willing to work from our Lisbon hub. Preferred Experience: • Internships or 1 year of experience in social media, PR, or customer-facing roles. • A passion for sports betting or online casino gaming Reshape marketing
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